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Copilot is an AI-powered assistant built into the Dynamics 365 Customer Service workspace, designed to help agents respond quickly and more effectively during customer interactions.One of its key capabilities, the Draft a Chat Response feature, al...
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Proactive License Check in Dynamics 365 with RetrieveUserLicenseInfoRequest Proactive License Check in Dynamics 365 with RetrieveUserLicenseInfoRequest
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In this blog, we’ll explore three effective ways to customize the style of your Copilot agent:We’ll discuss when to use each method and how to implement them seamlessly.1. Customizing with JavaScript and CSS:What It IsThis method involves embeddin...
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While creating a Power Automate flow, I discovered an exciting new feature called the “Savings” (Preview) feature in Power Automate. When I tried it, I found it very helpful for those looking to reduce costs by automating tasks with Power Automate...
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In today’s competitive landscape, giving your sales team smart tools is vital. One such game-changer is the Sales Qualification Agent — a smart assistant that simplifies lead evaluation and personalized outreach. But before your team can fully ben...
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Microsoft has introduced Translytical Task Flows (Preview) in Power BI, enabling users to perform transactional actions like creating, updating, deleting records, and triggering workflows — all from within a Power BI report. This innovation transf...