While developing a recent feature in our Dynamics 365 solution, we noticed users with correct security roles still receiving “access denied” errors. The issue? Missing licenses—not permissions.
In Dynamics 365, security roles alone aren't enough. A user may have the right role but still lack access due to missing licenses like DYN365_SALES_PRO or POWERAPPS_DYN_APPS. This often results in unclear errors and user frustration.
To solve this, we leveraged the RetrieveUserLicenseInfoRequest class from the Microsoft.Crm.Sdk.Messages namespace. It allows developers to programmatically check a user’s assigned licenses and enforce access based on license status.
Why it matters:
Proactive license validation helps ISVs and organizations ensure only properly licensed users access premium features, reducing support tickets and improving user experience.
This blog explores how to implement this request both server-side and client-side, with practical examples to improve license compliance and app performance in any Dynamics 365 environment...Read More>>
