Power Platform Community Forum Thread Details

Has anyone successfully automated Epic Hyperspace using Power Automate Desktop without Epic APIs? Looking for experience with Citrix-based UI automation, selector stability, exception handling, and overall reliability.

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Power Automate Desktop

Power Automate Mobile App

General topics

Hi,

I've seen similar scenarios where organizations automate Epic Hyperspace through Citrix using Power Automate Desktop, but reliability tends to depend heavily on how the automation is designed. In Citrix environments, UI element selectors are often unavailable or unstable, so many teams rely on image recognition, OCR, anchor images, and carefully controlled screen resolutions. For better stability, avoid using absolute screen coordinates whenever possible and build robust retry logic, timeout handling, and screenshot-based error logging into every critical step. It's also important to expect occasional failures during Epic updates, Citrix changes, or UI layout adjustments, so ongoing maintenance is usually required. If you're processing high-volume or business-critical transactions, I'd recommend performing extensive testing and implementing exception queues and recovery mechanisms to handle unexpected pop-ups, latency, or session disconnects. While it can work successfully, Citrix-based UI automation is generally less reliable and more maintenance-intensive than using supported APIs or integrations when they are available.

Thanks,

Manoj Annavajjala