Power Platform Community Forum Thread Details

How to Ask for Help with Your Power Automate Workflow

With the new year, it is always helpful to remind everyone that when seeking assistance with a Power Automate workflow, providing detailed and clear information is crucial. The more effort you put into explaining your issue, the more likely you are to receive helpful responses. Here are some key points to include in your post:

Clear Title: Summarize your issue in a few words. For example, “Issue with Email Trigger in Power Automate” or “Need Help Developing Approval Workflow”.
Detailed Description: Explain the problem or the process you are trying to automate. Include:
- Objective: What are you trying to achieve with this workflow?
- Steps Taken: Describe the steps you have already taken and where you are encountering issues.
- Expected Outcome: What do you expect to happen when the workflow runs?
- Actual Outcome: What is actually happening? Include any error messages or unexpected results.
Screenshots: Visual aids are incredibly helpful. Include screenshots of your flow, especially the parts where you are facing issues. Make sure the screenshots are clear and relevant.
Configuration Details: Provide details about the specific actions and triggers you are using. Mention any custom connectors or expressions involved.
Error Messages: If you are encountering errors, include the full error message. This helps others diagnose the problem more effectively.
Environment Information: Mention the environment you are working in (e.g., Office 365, Dynamics 365) and any relevant version numbers.
Effort and Research: Show that you have made an effort to solve the issue on your own. Mention any documentation or forum posts you have already consulted.

Remember, the more information you provide, the easier it is for others to understand your problem and offer solutions. If you don’t make an effort to include enough details, including pictures of your flow, it will be challenging for others to help you effectively. In other words, you get what you give. Happy automating!

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