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Open Email button Not working

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Posted on by RR-17041222-0

Good Morning!

I Work for a Service Desk as a Team Lead and I have created a Flow inside of Power Automate to Message a Teams chat whenever a new email comes into the Support inbox for the team to create a ticket and support. My goal was to make it as visually appealing and clean as possible as IT Leadership stakeholders would eventually be in this Group chat and to make it as functionally approachable for the Technicians using it day to day.

The main issues I'm having are that the profile picture doesn't load (not a huge deal, this is just for aesthetics and seeing at a glance if one person has sent in 3 emails etc) and that the button I created for opening the email in question that the post is posting about is not clickable.

I took some troubleshooting measures and changed the button to have a link to micsrosoft.com and that worked without a problem, so I don't think its silently failing or being blocked by a security policy etc.

Please let me know if anyone knows what I'm doing wrong and how to fix it!

My Flow is as Follows > When a new email arrives in a shared mailbox (V2) > Get User photo (V2) > Compose CleanWebLink > Compose Picture > Post Card in a chat or channel

Here is my JSON Adaptive card Raw

{
"$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
"type": "AdaptiveCard",
"version": "1.5",
"body": [
{
"type": "ColumnSet",
"columns": [
{
"type": "Column",
"width": "auto",
"items": [
{
"type": "Image",
"url": "https://graph.microsoft.com/v1.0/users/@{triggerOutputs()?['body/fromAddress']}/photo/$value",
"size": "Small",
"style": "Person"
}
]
},
{
"type": "Column",
"width": "stretch",
"items": [
{
"type": "TextBlock",
"text": "@{triggerOutputs()?['body/from']}",
"weight": "Bolder",
"size": "Medium"
},
{
"type": "TextBlock",
"text": "@{triggerOutputs()?['body/fromAddress']}",
"isSubtle": true,
"spacing": "None"
}
]
}
]
},
{
"type": "TextBlock",
"text": "@{triggerOutputs()?['body/subject']}",
"wrap": true,
"weight": "Bolder",
"size": "Medium",
"spacing": "Medium"
},
{
"type": "TextBlock",
"text": "@{triggerOutputs()?['body/bodyPreview']}",
"wrap": true,
"spacing": "Small"
}
],
"actions": [
{
"type": "Action.OpenUrl",
"title": "Open Email",
"url": "Compose_CleanWeblink"
}
]
}

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Vish WR 777 on at

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@RR-17041222-0

The line below in your code will consider this a string

"actions": [
{
"type": "Action.OpenUrl",
"title": "Open Email",
"url": "Compose_CleanWeblink"
}
]
}

Change this to. "url": "@{outputs('Compose_CleanWebLink')}"

Let me know if this works

For the image not loading, Adaptive Cards in Teams cannot authenticate to Microsoft Graph, since you already have the get user profile image, you can convert as base64 and use it in an adaptive card

Store the base64 in compose

data:image/png;base64,@{base64(body('Get_user_photo_(V2)'))}

Use this in an adaptive card
"url": "@{outputs('Compose_Picture')}"

Vishnu WR

LinkedIn - My Tech Space

Please ✅ Does this answer your question if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider answering Yes to Was this reply helpful? or give it a Like ♥

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RR-17041222-0 2 on at

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@Vish WR

Thank you for sending this over!

I'm leaving out the picture format for now while I test the Open Email button.

But I changed

"url": "Compose_CleanWeblink" to "url": "@{outputs('Compose_CleanWebLink')}"

and power automate doesnt like that. This is the error I get when I try to test

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Expiscornovus 33,844 Most Valuable Professional on at

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Hi @RR-17041222-0,

What expression are you using in your Compose Cleanweblink action? Can you share that code snippet?

You might want to use the below deeplink approach, described by Manuel Gomes:

https://manueltgomes.com/microsoft/power-platform/powerautomate/power-automate-common-questions/how-to-get-a-link-from-a-shared-inbox/

Below is an example of that approach

concat('https://outlook.office.com/mail/Contoso@contoso.onmicrosoft.com/deeplink?ItemID=',triggerOutputs()?['body/Id'], '&exvsurl=1')

This is the json I am using for the adaptive card

{ "$schema": "http://adaptivecards.io/schemas/adaptive-card.json", "type": "AdaptiveCard", "version": "1.5", "body": [ { "type": "ColumnSet", "columns": [ { "type": "Column", "width": "auto", "items": [ ] }, { "type": "Column", "width": "stretch", "items": [ { "type": "TextBlock", "text": "@{triggerOutputs()?['body/from']}", "weight": "Bolder", "size": "Medium" }, { "type": "TextBlock", "text": "@{triggerOutputs()?['body/fromAddress']}", "isSubtle": true, "spacing": "None" } ] } ] }, { "type": "TextBlock", "text": "@{triggerOutputs()?['body/subject']}", "wrap": true, "weight": "Bolder", "size": "Medium", "spacing": "Medium" }, { "type": "TextBlock", "text": "@{triggerOutputs()?['body/bodyPreview']}", "wrap": true, "spacing": "Small" } ], "actions": [ { "type": "Action.OpenUrl", "title": "Open Email", "url": "@{outputs('Compose_CleanWebLink')}" } ] }

My test returns the below card

Which opens the email of the Shared Mailbox

Happy to help out 😁

I share more #PowerAutomate and #SharePointOnline content on my Blog, LinkedIn, Bluesky profile or Youtube Channel

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