Power Platform Community Forum Thread Details

Hello,

I'm experiencing a recurring OneDrive-related error every time I try to sign in to Power Automate Desktop with my personal Microsoft account, and I would like to request assistance.

[Error Details]
- Correlation ID: 8464ff4e-3754-4ef5-bb4a-ed5cf4969979
- Error message: "An error related to OneDrive occurred" → details show "Database Is Read Only" or "Access denied"
- When it occurs: Every time I attempt to sign in to Power Automate Desktop

[Account Situation]
- I use a personal Microsoft account and do not have a separate Microsoft 365 subscription.
- My OneDrive storage is not over its total quota.
- Uploading, downloading, and editing files through OneDrive (web and app) all work normally.
- Other Microsoft apps (Microsoft Store, Mail app, etc.) sign in normally with the same account.

[Troubleshooting Already Attempted]
1. Uninstalled and reinstalled the latest version of Power Automate Desktop → same error recurred
2. Attempted to delete the authentication cache file (msalcache.bin3) → the file did not exist on this system
3. Deleted the Windows authentication broker (TokenBroker) cache and restarted → same error recurred (identical Correlation ID)
4. Attempted sign-in with a different personal Microsoft account → same Correlation ID, "Access denied" error
5. Removed OneDrive/Power Automate related entries in Credential Manager and restarted → issue persists

Based on the above, this appears to be an account-side or server-side issue that is beyond what I can resolve locally. Could you please check and resolve the OneDrive/Power Automate connection status for this account?

Thank you.

Categories:

Power Automate Desktop

Hi,

Thank you for providing the detailed information and for documenting the troubleshooting steps you have already completed.

Based on the behavior you described, especially since the same issue occurs with multiple personal Microsoft accounts and persists after reinstalling Power Automate Desktop and clearing the local authentication-related caches, this does not appear to be an issue specific to a single Microsoft account.

One important consideration is that Power Automate Desktop sign-in and cloud integration are primarily designed around organizational or school accounts with the appropriate Power Automate/Power Platform services available. A personal Microsoft account without a Microsoft 365 or organizational Power Platform environment may encounter limitations with authentication or the cloud services that Power Automate Desktop attempts to access during sign-in.

The fact that OneDrive itself is working normally for uploading, downloading, and editing files also suggests that the error message may not indicate a general OneDrive storage problem. Instead, the failure could be occurring when Power Automate Desktop attempts to initialize or access a dependent cloud service during the authentication process.

Since you have already completed the primary local troubleshooting steps, I would recommend the following:

1. If available, test Power Automate Desktop using a work or school Microsoft account that has access to Power Automate.

2. Confirm whether the issue occurs only when using personal Microsoft accounts.

3. If the issue continues with a properly licensed work or school account, the Correlation ID and the approximate date/time of the failed sign-in should be provided to Microsoft Support so they can investigate the corresponding service-side authentication logs.

Because the same Correlation ID is being returned after the local troubleshooting you performed, further deletion of Windows credentials or authentication caches is unlikely to provide additional value at this stage.

If this is specifically a personal Microsoft account scenario, I would first validate whether the account type is supported for the Power Automate Desktop functionality you are attempting to use before treating this as a OneDrive account corruption issue.

I hope this helps clarify the next steps.

Thanks & Regards,

Manoj Annavajjala