OneDrive for Business connector shows "No Items" in file picker — suddenly broken across all flows

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Posted on by AQ-16061538-0

Hi all,

I'm hoping someone else has run into this. Our OneDrive for Business connector in Power Automate stopped working after June 9, 2026, (that was the last time I was able to run a flow with that step in it) and I'm stuck.

The problem:
When I try to browse for a file or folder in any action that uses the OneDrive for Business connector (e.g., "Get file content using path"), the file picker opens to OneDrive for Business > Root and shows "No Items" — no files, no folders, nothing. The flows worked fine before this date.

What I've tried:

Deleted and recreated the connection multiple times

Manually typed the file path instead of browsing

Tested in multiple browsers

Created brand new flows from scratch

Tested in our Citrix virtual desktop environment
Verified files exist and are accessible in OneDrive online

Checked Microsoft service health for reported incidents
Tried using different connector's (OneDrive, SharePoint, in addition to what I've always used - OneDrive for Business.

Key details:

This affects multiple existing flows, not just one

The connection shows as Connected with the correct work account

The issue appeared after June 9 — flows were working before that with no changes made

IT confirms no permission or policy changes were made

Manually typing the path also fails — it's not just a picker display issue

Has anyone else experienced this recently, or found a fix? I'm currently testing the SharePoint connector, but am also experiencing issues with that, as a workaround but would prefer to understand the root cause.

Thanks

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Using connectors

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trice602 16,305 Super User 2026 Season 1 on at

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Hi there!

A couple of screenshots will be helpful, others want to see the actual flow and configuration to help determine root cause. Otherwise, you can expect a handful of ChatGPT responses that will not actually tell you anything you don't already know.

My triggers and connectors for OneDrive are all working in multiple tenants and environments; I don't think it's a global issue.

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11manish 3,534 on at

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At this point, I would:

Test List files in root folder with another user.

Check the flow run history for the exact connector error code.

Inspect the browser's Network tab when the picker says No Items.

Open a Microsoft support ticket and provide:

Tenant ID

Approximate start date (June 9, 2026)

Connection ID

Correlation IDs from failed runs

Since the issue appeared suddenly across multiple flows with no changes on your side, this strongly suggests a backend connector or Microsoft Graph issue rather than a problem in your flows themselves.

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ricpower00 46 on at

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Hi 11manish,

Has the issue been resolved for you? I am having a similar issue since 19th June. within actions like create a file or update a file - under the new designer the file picker opens to OneDrive for Business > Root and shows "No Items" — no files, no folders, nothing. Under the classic designer I saw error message: The dynamic invocation request failed with error user cannot be found." when I used the file picker for the same action.

The actions fail too when paths were manually typed in.

However I have no issue running action of "Get file metadata using path" when the path is manually typed in - quite strange

I did similar troubleshooting as you and all seemed to be fine.

Appreciate if you could provide some updates if you have any.

Cheers

Ricky

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CU24061543-0 2 on at

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Hi Ricky,

Thanks for sharing this. I am encountering the same issue in my tenant (Asia) as well.

The OneDrive for Business file picker shows either "No Items" or returns the "User cannot be found" error when browsing for files.

I've tried reconnecting the OneDrive connection and testing in both the new and classic designer, but the issue persists.

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ricpower00 46 on at

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Hi all,

Just to provide an update with my experience

I've managed to find a workaround and hopefully you could get some inspiration out of it.

Related background of my flow: A file with a static name is created in OneDrive each day before it is transformed in downstream processes.

Workaround:
1. Get file metadata using path to retrieve the ID if the file (tying in the path manually, instead of relying on the broken file picker)

2. Delete the file using the file ID retrieved from the first step
3. Create file by typing in the path manually

This workaround seems to work. It tells me two issues with the OneDrive connection
1. file picker is broken

2. The behaviors of "Create a file" action have changed, whether intended or unintended - You now need to delete the old file before creating a new one.

Cheers

Ricky

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AQ-16061538-0 2 on at

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A support ticket was submitted and I'm still waiting for a response. Eventually, I was able to get manually putting in the file to path to work for some steps but not for others. I'll update when support is able to help and get me up and going again.

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CU02071045-1 2 on at

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I have the exact same problem, it started on June 26th. I've not touched the flow for 2 years.

It's odd because the flow uses 2 different OD calls, one clearly works to kick off the process but the other one fails.

When I use the file browser in the widget it shows no files in root, this used to work fine. Other colleagues can pick from their own OD folders.

I've been through all the usual steps, even recreated the full flow with new connections, but I can't select the folder/file.

Please let me know if you get a fix.

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JL-14071052-0 2 on at

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I am glad I found this post I thought I was going Batty.....

I am experienceing the exact same problem my flows stopped working due to the file picker not working.

The weirdist thing my flows still write to onedrive ie when I receive a mail with an attachment but I cannot retrieve that file.

Mine will also not work if I manually put the file path in

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LK-29060853-0 4 on at

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Hi guys,

I am in the same boat with you. All my flows connected to OneDrive for Business stopped working after June 19 (that was the last working day). Since then it is not possible to run anything.

Of course I tried several things:

* create the connection again
* sign in and sign out of my account
* reinstall the OneDrive app

None of this worked. The usual error message is:

Flow run failed. Action 'List_files_in_root_folder' failed: User cannot be found. clientRequestId: 3294f76a-2be6-4337-998c-7bcc40b75dc8 serviceRequestId: 174327a2-5008-1001-cfba-45b56f882950

I would say this means a bad connection to OneDrive. But everything looks fine and shows green icons.

I created a support ticket with the Power Automate team. They told me this is a known issue. You can follow it here:

https://admin.preview.powerplatform.microsoft.com/support/knownissues/6544549

They do not know when it will be fixed.

I am still looking for a way to fix this!

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