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Earlier, the Task Details pane in Project Operations was standard and not customizable at admin level. When users clicked the info icon present next to a task, a fixed task pane from Project showed only predefined fields. Organizations could not a...
In high-volume customer support environments, maintaining consistent interaction quality is a constant challenge. Support managers and supervisors often handle thousands of cases and conversations every month, making manual quality reviews slow, s...
In this blog we will see how to disable Form JavaScript Using URL in Model Driven app and MSCRM
Manual email drafting can lead to delays, inconsistencies, and agent fatigue. The Copilot feature in the Dynamics 365 Customer Service workspace directly addresses this challenge. By analyzing the case context, Copilot instantly surfaces the most ...
Now available everywhere: Build and manage Copilot Studio agents from the Integrated Development Environment you already use. The post Copilot Studio Extension for Visual Studio Code Is Now Generally Available [https://www.microsoft.com/en-us/mic...
IntroductionMany industries rely on formal assessment or evaluation reports that are time-consuming to prepare, compiled from multiple data sources—both structured and unstructured—and require strict formatting and compliance.For example, insuranc...
In the world of Microsoft Teams, conversations are the core of collaboration — whether it's a 1:1 direct message, a focused project chat, or a multi-person task force. But what if you could summon those chats dynamically — directly from Power Auto...