Saving Connection Credentials for ServiceNow Tickets Connector in Copilot Studio

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Posted on by CU13120838-0

Hi everyone,

I've created an agent in Copilot Studio and I'm using the ServiceNow Tickets Connector to fetch data from the Incident table in ServiceNow. However, when I deploy this agent to another system, it asks for connection credentials again.
Is there a way to save the connection credentials of ServiceNow so that when the agent is deployed to another machine, it doesn't ask for the connection action again and works with the saved credentials?

Thanks in advance for your help!

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Artur Stepniak 719 on at

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Saving Connection Credentials for ServiceNow Tickets Connector in Copilot Studio

Hello,

what do you mean by another system? Can you send us a screenshot of what you receive?

Thanks,

Artur Stepniak