Saving Connection Credentials for ServiceNow Tickets Connector in Copilot Studio

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Posted on by NY-13120900-0

Hi everyone,

I've created an agent in Copilot Studio and I'm using the ServiceNow Tickets Connector to fetch data from the Incident table in ServiceNow. However, when I deploy this agent to another system, it asks for connection credentials again.

Is there a way to save the connection credentials of ServiceNow so that when the agent is deployed to another machine, it doesn't ask for the connection action again and works with the saved credentials?

I've attached an image of the ServiceNow Tickets Connector in Copilot Studio for reference.

Thanks in advance for your help!

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Bot Framework

ServiceNow Ticket...

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Artur Stepniak 719 on at

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Saving Connection Credentials for ServiceNow Tickets Connector in Copilot Studio

Hello,

what do you mean by another system? What do you experience in this system when you deploy the chatbot?

Thanks,

Artur Stepniak