Power Platform Community Forum Thread Details

The specified object was not found in the store., The process failed to get the correct properties.

I’m using a service account (with email enabled) in a flow within a Copilot Studio bot to send emails. It was working fine until the last two weeks, but it’s now failing when sending emails with the following error:

{
"status": 404,
"message": "The specified object was not found in the store. The process failed to get the correct properties.",
"clientRequestId": "182c642e-cc8d-42b0-8128-cfcd4dc0fe66",
"serviceRequestId": "c1d2cb7d-9bcf-003c-bc06-dd7465822a57",
"error": {
"code": "ErrorItemNotFound",
"message": "The specified object was not found in the store. The process failed to get the correct properties."
},
"source": "office365-wus.azconn-wus-001.p.azurewebsites.net"
}

In this bot, there is a Flow A that sends an email and then calls Flow B. Flow B also sends another email. Both flows are failing with the same error. I tested the same email account and connection reference in a simple standalone flow, and they both worked fine. However, the issue persists only in the actual production flows used by the bot. I also changed the connection reference to use my own personal account, and tested working fine, but not abled to fix the issue for child flow, since was not shared connection reference.

Please help to resolve this, thanks

Categories:

Flow Mobile App

HI @SA-13101802-0

So we are looking at several potential issues, as Microsoft has upgraded requirements for shared Mailboxes, so at the moment what you are trying to do, it doesn't have access to the shared mailbox, due to potentially several things.

1. Make sure the service account has both Full and Send As permissions

2. Make sure both flows use the same connection reference or it will try to use its own (aka the bot), which of course won't work

3. If you need too, and this is usually what I do, I have the From set to my service account, and I give Send As to the account you have listed above

Check that out and pick which one resolves our or you decide to use. I usually do #3 myself as its easy (IMHO)

Also, you may have notice thing specifically due to the enhanced security requirements from MS in the last little while

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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