Can't sign in

(1) Share

Report

Posted on by YI-04040045-0

Even if I delete the cache or reinstall, I still can't sign in.
I get the error message "An error occurred while communicating with the Microsoft Power Automate cloud service. Please try again, and if the problem persists, contact your administrator."
The cause seems to be that the msalcache.bin3 file that is referenced when signing in is missing, so there is no information to reference, but no matter how many times I reinstall and sign in, it is not generated.
Do you know how to generate the msalcache.bin3 file?

Categories:

Process Advisor

PAD.PNG

All responses (2)

Answers (0)

ronaldwalcott 2,019 on at

Like (0)

Report

Can't sign in

When reinstalling check task manager and stop all associated processes.
Suggested answer

Michael E. Gernaey 38,541 Super User 2025 Season 1 on at

Like (0)

Report

Can't sign in

Hi @YI-04040045-0

Can you try rolling back 1 or 2 versions of PAD and try again.

There are a number of issues happening atm.

Cheers,

If this helps resolve your issue, Please Mark as the answer and maybe a like

Happy Friday!