What's the correct way of having the bot interact with a Custom Website deployment? (DirectLine?)

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Posted on by bennysh

Hi,

We have a copilot published and embedded on a custom site using an iframe.

We're looking to use DirectLine to send an event to the bot, in order to facilitate communication with the site and the bot. The main example for this, is having the user select a particular "case" or "work item" on the website, fire the unique ID to copilot, and therefore have it available for a user to ask questions about their work.

The problem we're having is the conversation id - as far as I can tell, there's no way to extract the conversation ID from the iframe window, and ChatGPT/Claude is trying to start a conversation via DirectLine and extract that conversation id, which doesn't match up with the conversation in the window.

I feel like we've exhausted the documentation and can't work out the correct way to facilitate this functionality, and has left me questioning whether DirectLine is even the right approach at all.

Thanks for any assistance

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Bot Framework