Custom prompts in Power Apps enable makers to embed generative AI directly into business applications, solving unique challenges with advanced intelligence. Once built and validated using the Power Apps Prompt Builder, these AI-powered prompts can be seamlessly integrated into your app via Power Fx functions, making AI-driven experiences simple and scalable.
In this blog, we’ll explore how the Custom prompts in Power Apps open the door to building apps that understand and respond intelligently to user input. Instead of relying only on fixed choices or manual data entry, prompts allow the app to process natural language and return meaningful results that can drive actions within the app.
What Are Custom Prompts in Power Apps and How Do They Work?
Custom prompts allow your apps to understand and respond to natural language instead of relying solely on static data inputs or manual entries. Makers define the AI’s behavior in the Prompt Builder, and by calling the prompt through Power Fx, AI logic becomes part of your app’s functionality.
This empowers apps to:
- Interpret user requests dynamically
- Categorize data automatically
- Generate outputs such as case records
- Streamline routine tasks with AI assistance
Real-World Scenario: AI-Powered IT Support Ticketing with Power Apps and Dynamics 365
How AI-Driven Prompts Enhance Employee IT Support Requests
Many organizations face challenges when employees report IT issues like laptop malfunctions or software errors. Traditional reporting methods can cause delays due to manual form filling or email back-and-forth.
By integrating Power Apps with Dynamics 365 CRM and AI-driven natural language prompts, employees can submit complaints simply by typing plain text, for example:
“My laptop is overheating and not charging correctly.”
The AI prompt interprets this query, classifies it as a hardware issue, assigns priority, and automatically generates a support ticket in Dynamics 365. This process:
- Accelerates complaint registration
- Improves data accuracy and consistency
- Automates case routing to the IT helpdesk
- Provides support agents with a unified case management view...Read More>>>
