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Power Platform Community / Forums / Copilot Studio - Topic Creation & Management / Zendesk Knowledgebase ...
Copilot Studio - Topic Creation & Management
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Zendesk Knowledgebase - not searching articles

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Posted on by RW-22011546-0 2
I have Zendesk Articles added as knowledge and unlike when I use documents or a website, it doesn't find anything for results.
When I check the preview, the data is there for the articles, but the search it preforms never finds it and the bot returns nothing.
 
 
Categories:
General
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  • Suggested answer
    Artur Stepniak Profile Picture
    Artur Stepniak 1,528 Super User 2025 Season 2 on at
    Zendesk Knowledgebase - not searching articles
    Hello,
     
    I assume that it's because enterprise connectors (Zendesk, for example) is a preview feature, so probably it just doesn't work. Keep that in mind when using generative orchestration also.
     
    In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.
     
    Best regards,
     
    Artur Stepniak
    Interested in GenAI? Visit my site!
  • Craig_Humphrey Profile Picture
    Craig_Humphrey 186 on at
    Zendesk Knowledgebase - not searching articles
    Hey RW,
     
    did you ever get past this?
     
    For the longest time the ZenDesk connectors for Power Apps/Automate have been pretty broken (as soon as you try to filter, you get no results) and I'd imagine it's probably the same connector being used by CoPilot Studio.
     
    You may have better luck using ZenDesk's Search API (Search | Zendesk Developer Docs) but that requires more wiring up, particularly around authentication.
     
    Thanks
    Craig
     

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