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Power Automate - Using Connectors
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REST API Error in Outlook Connector with Power Up Account

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Hello Community,
I'm participating in the Power Up challenge and using a test/sandbox account (damibenj46@learnwithpowerup.onmicrosoft.com). When trying to create a connection to Office 365 Outlook in a Power Automate flow (for Send an email (V2) action), I get the error: "REST API is not supported yet for this mailbox. This error can occur for sandbox (test) accounts or for accounts that are on a dedicated (on-premise) mail server."
Steps I've tried:
1. Re-authenticating the connection in the action pane—fails with connection test error.
2. Creating a new connection—same issue.
3. Contacted Microsoft support—they suggested migrating mailbox to Exchange Online, but my account lacks admin permissions (shows "Switch to an account that has permission" in admin centers).
4. Verified mailbox type via PowerShell/Get-Mailbox—it's UserMailbox but appears sandbox-limited.
5. Tested flow: Trigger on Dataverse row modified (pp_status = Submitted), Compose for HTML table, then Send Email—fails at connection.
Attached error screenshot from connection creation.
Is this a known limitation for Power Up test accounts? Any workarounds like alternative connectors (e.g., Graph API via HTTP) or how to enable REST API without migration? Appreciate detailed steps.
Thanks!
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  • Suggested answer
    Michael E. Gernaey Profile Picture
    50,271 Super User 2025 Season 2 on at
    REST API Error in Outlook Connector with Power Up Account
    HI @lojik
     
    You have to use Outlook.com or Gmail you cannot use Outlook 365 its not supported thats why :-)
     

    If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

    Thank you!
    Sincerely, Michael Gernaey
  • Suggested answer
    MS.Ragavendar Profile Picture
    4,001 Super User 2025 Season 2 on at
    REST API Error in Outlook Connector with Power Up Account
     
    This is one of the known issue in the program, developer environment does not include access to Office 365 Outlook,  which means you cannot use the Office 365 Outlook connector to send emails through Power Automate Flows.
     
    However, you can still send emails by setting up a connection using a personal email account created with an Outlook.com address.
     
    FAQ
     
    Note
    Personal email services such as Gmail, Yahoo, or any other non-corporate providers are not compatible with the Power Automate Flow connector in this developer environment.
     
     
    Please click Accept as solution if my post helped you solve your issue and help others who will face the similar issue in future.
    ❤️ Please consider giving it a Like, If the approach was useful in other ways.
    🏷️ Please tag me @MS.Ragavendar if you still have any queries related to the solution or issue persists.

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