Power Platform Community Forum Thread Details

Document Conversion using one drive. 502 BadGateway

Hi all,

I'm building a flow to transform a word document (DOCX) into a PDF. The only problem that I run into is that larger files (not even that large maybe 2-3MB) are failing, and they're always failing at the 28-29 second mark with a 502 Bad Gateway response with no details of why. I thought that maybe the problem has to do with the file being a little on the larger side, so my intuition led me to believe that maybe the flow is just timing out. To mitigate this issue I opened the settings of the action and discovered a "Timeout" property. I tried increasing it to 1 minute and 30 seconds, and it still continues to fail at the 28-29 second mark with the same error message:

  "error": {
    "code": 502,
    "source": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
    "clientRequestId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
    "message": "BadGateway",
    "innerError": {
      "status": 502,
      "message": "Error from Office Service. Url=https://wordcs.osi.office365.com/document/export/pdf HttpCode=InternalServerError",
      "source": "api.connectorg.svc.ms"
    }
  }
}



I'm curious if anyone else had a similar issue and if they were able to come up with a solution. Thank you!