Copilot Studio - Topic Creation & Management

Agent always choosing "All other conditions" within conversational boosting

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Posted on by GG-03061442-0

I have created a copilot agent with the goal of organizing a set up tasks that is pasted in using CSV format. The agent will then return those tasks organized and in JSON format. I created a flow to take the output and dynamically create and populate an Excel file with the new organized tasks.

Within the conversation boosting topic, I have added my flow as an action within the condition "Answer is not blank." However regardless of whether or not the answer is blank the topic always triggers the "All other conditions" action which does nothing.

The flow I believe is correct, however I am unable to verify since whenever I run the agent and prompt it with the work tasks, it will organize it and output it correctly, but the topic will never run the flow.

If anyone has encountered this and knows how to fix it, it would be greatly appreciated.

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PK-05010717-0 2 on at

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Agent always choosing "All other conditions" within conversational boosting

Hello, you can have the “answer” issued by clicking on “Advanced” under “Create generative answers properties” at the bottom and activating “Send a message”. Does an answer then come out?
Best regards
Jaromir
GG-03061442-0 2 on at

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Agent always choosing "All other conditions" within conversational boosting

I am unable to find the option you're referring to, it might be because I didn't create an action in the Action tab and just added it within the Conversational Boosting Topic manually. Here is my flow for reference:

As you can see no matter whether or not the agent outputs an answer or not, it will always go down the "All other conditions criteria" so my flow is never run. If I switch the Agent Flow to the other side, it runs however nothing is taken in as input.
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Romain The Low-Code... 292 on at

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Agent always choosing "All other conditions" within conversational boosting

i got exactly this problem recently, lost 2H and then :

look in you action, open all submenu, there is a little parameter "allow the bot to use the action", and : without knowing why, it was unchecked for this action. I check and then go :) (in big screen it's on right, in small resolution, bottom of the action )

Other case : you need to give a name and description to the action, ATM it's using this to call it no the "technical name", in a near futur you will be able to reference the action in the prompt with picking menu.

if it solve the problem, please check answer is the good one, it's important .