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[Need Help] Cross-Tenant Data Access for Copilot Studio Agent

Hi everyone,

I’m currently building a Service Desk Copilot Studio agent that will be deployed in multiple customer tenants (Teams channel). The bot should be able to:

Answer user queries using a knowledge base and ticket data
Create new tickets or retrieve ticket status
But all data (Dataverse tables and KB) is hosted in my own tenant

Since customers have their own tenant, I’m facing a challenge:

I can’t directly use the Dataverse connector in the customer tenant (got "User is not a member" error when I tried Dataverse Web API via a custom connector)
My goal is to securely allow the customer tenant bot to access data in my tenant

I’d like to hear from the community:

Has anyone implemented a similar cross-tenant Copilot Studio setup?
How do you allow customer-tenant bots to interact with data stored in your tenant?
Any advice, architecture or solution suggestions, or best practices for handling this scenario?

Thanks in advance for your insights!

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