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Query regarding w bot configured on Azure

I have a bot configured on Microsoft azure. I has been working fine for a good period till almost a year ago. The bot seems to be working fine , and it basically is a questionnaire form and records the responses to those questions. ````but as soon as we submit the answer we encounter an error as follows:

Right now we gone through several steps to resolve this:
- we deployed the bot again in order to get rid of these things
- configured a new bot with the new IDs assuming that it would solve our problem
- we made changes i our bot from the admin account , like reinstalling it but it also did not work
- updated the bot-related packages also

Holmetrics Pulse , this bot is present on MS Teams app center also.
We are using AWS services for the deployment of our product.
We want to have clarity regarding this error, whether this occurs because of packages conflicts or any other issue. The decrypt error does not gets resolved even after many efforts put into it.

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