Very simple flow assistance needed - Forms to Freshdesk ticket creation

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Posted on by DB-15101417-0

Hello all,

Power Automate newbie here. My flow is incredibly simple, but I'm doing something wrong and getting very frustrated. I'm trying to set up a flow that is triggered when a specific MS Forms doc is submitted and the resulting action is that a ticket should be created in Freshdesk. The Email Address field below is the dynamic content from the form, but it's like they aren't understanding each other.

Please tell me what I am doing wrong. Hopefully I will be the easiest question in this forum today! Many thanks in advance.

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Tomac 2,625 Moderator on at

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Very simple flow assistance needed - Forms to Freshdesk ticket creation

Hi @DB-15101417-0

Are you getting any error messages?

If it's just the information not translating into the ticket, go into a completed flow run and view the outputs of your Get Response Details and Create a Ticket actions to see exactly what data Power Automate is using at runtime. This will help identify data formatting issues.

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