Help Needed: Copilot Studio ‘Call an Action’ Option Missing in Chatbot Workflow

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Posted on by CU10101545-0

I’m building a chatbot using Power Virtual Agents for Microsoft Teams. The goal is for other teams to raise support requests via the chatbot. The chatbot should collect user information (full name, department, which team they need help from, and a description of the request), confirm it with the user, then:

Notify the head of the relevant department.
Save the request in a SharePoint list for tracking.

I have access to SharePoint, Power Automate, and Microsoft Copilot Studio, but in Copilot Studio, when I click the plus button on a node, I don’t see the option to “Call an action”. I’m trying to figure out why this is happening and how to correctly route the request to the right team while saving it to SharePoint.

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Flow Integration

Power Automate Flows

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Michael E. Gernaey 50,271 Super User 2025 Season 2 on at

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Help Needed: Copilot Studio ‘Call an Action’ Option Missing in Chatbot Workflow

Hi @CU10101545-0

So there is no more Actions, its all tools.

So if you want to call that agent you have to use the Copilot Trigger now the PVA Trigger.

then make sure you save it and publish all customizations so the Tool will show up.

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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