web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio - Bot Extensibility / Dynamics Customer Serv...
Copilot Studio - Bot Extensibility
Suggested answer

Dynamics Customer Service Live Chat widget - SSO Issue

(1) ShareShare
ReportReport
Posted on by Sohom Rik 49
I'm working on implementing SSO within the Dynamics Live Chat widget.
Here's my code snippet
 
    const signInIds = [];
    window.Microsoft.Omnichannel.LiveChatWidget.SDK.setBotAuthTokenProvider(async (botTokenUrl, callback) => {
      const urlSearchParams = new URLSearchParams(botTokenUrl);
      const signInId = urlSearchParams.get("state");
    
      if (signInIds.includes(signInId)) { // Ignore authenticated sign-in cards
        callback({show: false});  // Hide card
        return;
      }
    
      signInIds.push(signInId);
    
      const authUrl = ""; // Customer's Authentication API
      const authResponse = await fetch(authUrl, method: "POST"});
      const {token} = authResponse;  // Customer's Auth Token
    
      const data = {
        token: "token"
      };
    
      const payload = {
        method: "POST",
        headers: {
          "Content-Type": "application/json"
        },
        body: JSON.stringify(data)
      };
    
      try {
        const botAuthResponse = await fetch(botTokenUrl, payload); // Posts Auth Token to Bot directly
        
        // Sign in through Bot is successful
        if (botAuthResponse.status === 200) {
          signInIds.push(signInId); // Track authenticated sign-in card
          callback({show: false}); // Hide card
        }
    
        if (botAuthResponse.status === 404 || botAuthResponse.status == 202) {
          callback({show: false}); // Hide card
          return;
        } else {
          // Other condition handling    
        }
    
        return;
      } catch (error) {
      
      }
    
      callback({show: true});  // Show sign-in card by default
    });

However, I'm having trouble hiding the default login card that appears from Copilot. Do you have any workarounds for this?
 
  
 
Categories:
Bot Framework
I have the same question (0)
  • Suggested answer
    LS-15070836-0 Profile Picture
    LS-15070836-0 4 on at
    Dynamics Customer Service Live Chat widget - SSO Issue
    I resolved this by adding following code
     
     
  • LS-15070836-0 Profile Picture
    LS-15070836-0 4 on at
    Dynamics Customer Service Live Chat widget - SSO Issue
    @Sohom Rik I am facing the same issue. Did you get any resolution to this exact same problem?
  • Suggested answer
    Artur Stepniak Profile Picture
    Artur Stepniak 1,526 Super User 2025 Season 2 on at
    Dynamics Customer Service Live Chat widget - SSO Issue
    Hello,
     
    maybe the Sign In topic is the issue here?
     
     
    Have you tried to disable it?

    In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

    Best regards,

    Artur Stepniak
  • Sohom Rik Profile Picture
    Sohom Rik 49 on at
    Dynamics Customer Service Live Chat widget - SSO Issue

    Hi Artur Stepniak,

    The authentication has been set up correctly as per the documentation, and silent authentication is functioning as expected. However, there's an issue where the Login card appears immediately, without waiting for the bot authentication process to complete. Interestingly, after the initial occurrence, it works as intended from the second attempt onward.

    Let me know if you need more details!

  • Suggested answer
    Artur Stepniak Profile Picture
    Artur Stepniak 1,526 Super User 2025 Season 2 on at
    Dynamics Customer Service Live Chat widget - SSO Issue
    Hello,
     
    what's the configuration of the Copilot? Is it set to manually authenticate? If yes, is the configuration properly maintained as per docs?
     
    In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.
     
    Best regards,
     
    Artur Stepniak

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities
Announcing our 2025 Season 2 Super Users!
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Telen Wang – Community Spotlight

We are honored to recognize Telen Wang as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 468 Super User 2025 Season 2

#2
stampcoin Profile Picture

stampcoin 52 Super User 2025 Season 2

#3
trice602 Profile Picture

trice602 46 Super User 2025 Season 2

Last month Overall leaderboard

Featured topics

Product updates

Microsoft Power Platform Community release plans