Handling Interruption in Copilot Studio: Returning Dynamically to Previous Topic and Step

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Posted on by MD-09061112-0

Hello everyone,

I am working on a project in Copilot Studio, where I model topics as processes (e.g., Topic A) with structured steps. Sometimes, while the user is progressing through a topic, they may ask an unrelated question. This triggers the conversational boosting feature to provide a generative AI response.

After answering the user’s question, I want to offer the user the option:
"Do you want to return to the previous step?"

If they choose to continue, I need to dynamically redirect them back to the previous topic and step they were at before the interruption.

How can I design the flow to handle this interruption and resume the topic seamlessly?

Any examples, best practices, or suggestions would be highly appreciated!

Thank you for your support!

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Artur Stepniak 719 on at

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Handling Interruption in Copilot Studio: Returning Dynamically to Previous Topic and Step

Hello,

what you'd need to do at first is: after generative answers node in conversational boosting, you'd need to add a question that you've mentioned. Then if continue you'd need to use End current topic and leverage On conversation reset. You'd need to test it if it goes to this topic. If yes, then you can redirect it to the topic that you like. Not sure about the step though - I think it's a too detailed action.

You'd also need to use global variables to set the current topic, which was invoked as I don't see any environment/system variables which contain the value.

In the meantime - I've just opened a group related to Copilot stuff. Maybe you'd like to join? I plan for it to be the place, where we can help each other. Here's the link: https://community.powerplatform.com/usergroups/details/?groupid=dbc367c2-b7b7-ef11-b8e8-7c1e5259f813.

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak