Hi, i created a flow to request approval. On the approval, there's details together with the attachment (PNG Image). The user can open the attachment on Email (both on desktop and mobile apps) and on Teams Desktop but they can't open the attachment when using Teams mobile apps. Do you guys face the same issue?
Thank you for sharing your issue regarding the attachment in Teams Approval Apps. Based on your description, it seems users can open the PNG attachment via email (desktop and mobile) and Teams Desktop, but are unable to do so in the Teams mobile app. This behavior could be related to how Teams mobile handles file attachments from Power Automate approvals, and sometimes, mobile apps may have limitations or bugs compared to desktop versions.
A few suggestions to try:
Update the Teams mobile app: Ensure users have the latest version installed, as updates may include bug fixes for file handling.
Check file type and size: Occasionally, larger files or certain formats may not open reliably on mobile. Since PNG is usually supported, check the file’s size.
Test with other file formats: Try sending a different file type (like PDF or JPG) to see if the issue persists.
Review permissions: Make sure users are signed in with the correct account and have access to the files.
Report the issue: If the above steps don’t solve it, consider reporting this directly to Microsoft support or in the Teams App feedback section.
If other community members have faced the same problem and found a solution, please do share your experience as well.
Best Regards,
Jerald Felix
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