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Power Platform Community / Forums / Copilot Studio - Bot Extensibility / Anonymous bot that wou...
Copilot Studio - Bot Extensibility
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Anonymous bot that would know the context of the end user from a url token

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Posted on by mhomol 105
I'm weighing building a bot or agent with Azure Bot Framework vs Copilot Studio and would like to see if any seasoned bot builders can weigh in before I go too far in the wrong path.
 
I essentially am trying to build a recruitment bot. This bot would initiate its session from a link received by an end user via text or email. A token in the URL would be leveraged so that the bot could understand the context of the end user and essentially pull the correct recruitment record. End users would not want to authenticate so I would need it to stay "anonymous", even though the bot would know what record they represent in the database. I love copilot studio, but this seems like too complex of an ask and that Azure Bot Framework would make more sense. But I would love to be wrong. I could see how I could leverage power automate to do all of the necessary context pulling and that I could have topics that steer the conversation correctly, but this does seem like more of an old-school bot ask, where I really want a guided conversation from start to finish and really don't need the end user to go off script.
 
Thanks in advance for any guidance anyone can provide.
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Bot Framework
  • mhomol Profile Picture
    mhomol 105 on at
    Anonymous bot that would know the context of the end user from a url token
    I should clarify that by "token" I don't mean an authentication token, but some kind of encoded temporary hash value that would represent that session.
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    Michael E. Gernaey Profile Picture
    Michael E. Gernaey 38,313 Super User 2025 Season 1 on at
    Anonymous bot that would know the context of the end user from a url token
     
    So I have opinions lol and I'll try to leave those out :-), but I would not try to identify someone using security credentials (in any sort) as that defeats the whole purpose of being anonymous and using private security credentials. But that is for you :-)
     
    You could in fact tie your bot to a Power Automate flow to give you the answer you want if that is what you feel works best for you.
     
    I haven't built a bot to try to do what you want within Copilot Studio, but you would still have a Conversation, its just your answers (knowledge) at elast in part would be from the Flow.

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