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Power Platform Community / Forums / Copilot Studio - Autonomous Agents / Getting Error while te...
Copilot Studio - Autonomous Agents
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Getting Error while testing Autonomous Agent in Copilot Studio

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Posted on by GS-27051346-0 5
I'm getting this strange error mentioned below while testing the Autonomous Agent i recently created in Microsoft Copilot Studio where it fails in the Actions/Tools configuration of converting the time from PST to UTC for one of the Input Start Time
 
 
Sorry, something went wrong. Error code: SystemError. Conversation ID: 21a7d783-afa3-42a0-9e7b-53621bd995d1. Time (UTC): 9/30/2025 5:14:28 AM.
 
Any one has faced this error lately ?
I have the same question (4)
  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 83 on at
    Getting Error while testing Autonomous Agent in Copilot Studio
    Hi,

The error you're encountering — `SystemError` during time conversion from PST to UTC — suggests a possible issue with how the datetime input is being parsed or handled within the agent logic in Copilot Studio.

Here are a few things to check:

1. **Input Format Validation**: Ensure that the time input you're passing is in a valid and expected format (e.g., `HH:mm` or ISO 8601). If the input is coming from a user or another system, it might need to be parsed or normalized before conversion.

2. **Use Built-in Expressions**: If you're using Power Fx or expressions in Copilot Studio, try using the `ConvertTimeZone()` function or similar logic to explicitly handle the conversion. You can refer to the Power Fx datetime functions documentation for guidance.

3. **Agent Context**: If the conversion is happening inside a custom action or plugin, ensure that the environment’s regional settings and time zone configurations are correctly set.

4. **Known Issues or Outages**: Occasionally, backend services may experience temporary issues. You can check the Microsoft Power Platform Known Issues page or the Service Health Dashboard if you have admin access.

If the issue persists, consider sharing the exact expression or logic used for the conversion in the community thread to get more targeted help.

Thanks and best regards,  
Daniele  
*Note: This response was prepared with support from Copilot to ensure clarity and completeness.*
  • Michael E. Gernaey Profile Picture
    Michael E. Gernaey 49,344 Super User 2025 Season 2 on at
    Getting Error while testing Autonomous Agent in Copilot Studio
     
    Yes actually
     
    Could you paste the action please with exactly what is being sent there please, from the activity tab, I have been trying to validate a fix or what I think the issue is.
     
    Thanks
    -Michael

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