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Copilot Studio - Building Copilot Studio Chatbo...
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Sharepoint knowledge working and retrieving answers on 1-on-1 chat but not on group chat

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Posted on by 4
We have an copilot agent that has connected to Sharepoint folder as it's knowledge base.
While querying agent in the Teams on 1-on-1 chat, it's responding clearly but when added to the teams group chat it's just responding "try rephrasing".
Can you put lights on why it's working on 1-on-1 but not on group chat.
And is there any solution to it.
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  • DO-29051811-0 Profile Picture
    4 on at
    Sharepoint knowledge working and retrieving answers on 1-on-1 chat but not on group chat
    Hi @Michael E. Gernaey thanks for the response.
     
    i am currently using the default Microsoft Entra ID authentication. I am not sure if there’s a specific security setting for teams group in the copilot studio.
     
    Yes surprisingly, I saw quite a few posts with people having this issue .
     
    Regards,
  • Michael E. Gernaey Profile Picture
    42,798 Super User 2025 Season 1 on at
    Sharepoint knowledge working and retrieving answers on 1-on-1 chat but not on group chat
     
    Can you please verify what your security settings are for when its in Teams groups
     
    There are...a lot of seemingly people having this issue. I only saw one case for me where it was a security (Authenticating the user in use) that fixed mine.

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