No longer able to login to Power Automate (make.powerautomate.com) using personal account

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Posted on by CU22100517-1

I have a Microsoft Personal Account. A few months ago, I had created a number of Flows on make.powerautomate.com. But now I need to disable these Flows as I no longer require them for my use case. Yesterday when I tried to log in to Power Automate website: make.powerautomate.com, I was refused to login with the error messages displayed:

Session ID: 0e919860-af07-11f0-b7a1-4b7c77194799. AADSTS16000: User account '{EUII Hidden}' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account. Trace ID: b198bf30-55cd-43f7-a452-8de2b6171a00 Correlation ID: 58821357-0868-4e73-beff-8cf87cfdd60d Timestamp: 2025-10-22 05:22:25Z

Request Id: f7ff5d0d-157c-44db-ae45-477dbac18400
Correlation Id: 74b9e994-c49e-4483-a3fa-1fc1d8ae3057
Timestamp: 2025-10-21T06:05:51Z
Message: AADSTS500200: User account '[email ID hidden]@outlook.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

Session ID: 54283d80-ae52-11f0-a0bb-75d3d5478b03
AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '6204c1d1-4712-4c46-a7d9-3ed63d992682'(Microsoft Flow Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 870dcb5d-7b07-4d53-b480-54e5cb635b00 Correlation ID: c4bae054-8f64-484d-913d-ec629deb936c Timestamp: 2025-10-21 07:48:45Z

Chatting with a Live Agent on Microsoft Support chat did not help either. They provided a case number 7089519190 for our interaction

Attached further screenshot of the error messages to help Microsoft help me with a solution to this problem

I have never had a work or school account before. I understand Microsoft may have changed its terms recently requiring a work or school account to access Power Automate on the web. However, how do I, having a personal account login and have access to my Flows? I no longer need them, so they must be disabled.

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Michael E. Gernaey 52,569 Super User 2025 Season 2 on at

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No longer able to login to Power Automate (make.powerautomate.com) using personal account

Hi @CU22100517-1

This has been turned off a while back and no longer works.

No personal accounts work anymore unfortunately

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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CU22100517-1 8 on at

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No longer able to login to Power Automate (make.powerautomate.com) using personal account

But my Flows are still working. I know this because of a trigger that works on an regular interval (sends email) and I can see those emails in my sent items folder on Outlook. I need to disable that Flow. How do I do that?

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CU26101645-0 4 on at

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No longer able to login to Power Automate (make.powerautomate.com) using personal account

Same problem here.
PA works fine the last years and i am still able to see the icon in my app-list.

The flows are working in background, but i cant disable them because i cant login to power automate anymore.

We need help!

Disabling my flows would be better than nothing.

2 people found this reply helpful.

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S-Venkadesh 849 Moderator on at

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No longer able to login to Power Automate (make.powerautomate.com) using personal account

Hi @CU22100517-1,

You can either log in using an Environment Administrator account or contact your administrator to make the necessary changes to the running flow

I hope this information helps! If it does, please consider giving a 👍.
Best regards,
Venkadesh Sundaramurthy

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CU22100517-1 8 on at

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No longer able to login to Power Automate (make.powerautomate.com) using personal account

How do I log in using an Environment Administrator account? Please share the link

Who is my administrator if I was never part of a work or school environment in the first place?

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CU22100517-1 8 on at

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No longer able to login to Power Automate (make.powerautomate.com) using personal account

Unfortunately I have received no help on this forum. How do I take this up somewhere else?

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mcl 2 on at

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No longer able to login to Power Automate (make.powerautomate.com) using personal account

Same problem here!

I have a PERSONAL account (Microsoft 365 Family) and have been using PowerAutomate for personal accounts. So there is no admin available that I can ask, it's a PERSONAL account!

The flows are still running, but I cant access or stop them.

I need one of the flows to stop running since it is deleting some of my email.

Thanks for any help!

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CU28111016-1 2 on at

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No longer able to login to Power Automate (make.powerautomate.com) using personal account

Same issue here. Cannot login with error AADSTS16000.

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