"Invalid operation performed" on Merging Account/Contact Record in MSCRM/Dataver

Ram Prakash

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Introduction:

In this blog, we will explore how to resolve the Account/Contact merge issue in Microsoft Dynamics CRM / Dataverse. We will identify the possible causes behind the error "Invalid operation performed", analyze the troubleshooting steps, and provide solutions to successfully merge records without issues.

Steps to Resolve the Account/Contact Merge Issue in CRM/Dataverse:

Navigate to your CRM/Dataverse environment.
In this case, selecting Account to merge records.
Open the Model-Driven App where the account records are located.
Select two records to be merged.

Click Merge on the Home Page.
During the merging process, the issue occurs.

Upon checking the error in the Console, the following error is displayed.

Solution to Fix the Issue:

Follow the steps below to resolve the error:

Go to https://admin.powerplatform.microsoft.com
Select Environments.

Open the environment where the error is occurring.
Click Settings.

Search for Privacy + Security.
Under Allowed MIME Types, enter application/json.

Click Save to apply the changes.

Conclusion:

By following the steps outlined above, you can successfully resolve the "Invalid operation performed" error when merging Account/Contact records in Microsoft Dynamics CRM / Dataverse. Ensuring that the correct MIME type (application/json) is allowed in Privacy + Security settings can help prevent this issue from occurring. Proper configuration and understanding of system settings are key to seamless data management within the platform.