Power Platform Community Forum Thread Details

Copilot in Power Pages not working

Site visitors in Power Pages should be able to chat with Copilot to get their queries answered. The Copilot must use SharePoint, Dataverse as knowledge sources for responses.

When I use the "Add Agent" feature and enable the agent for site visitors in Power Pages, an agent is created automatically. However, I am encountering the following issues:

In one tenant, the chat icon does not appear at all.
In another tenant, the chat icon appears, but the chat textbox is missing.
In a Power Pages site created about a year ago, the chat icon appears, and I'm able to query documents uploaded directly in the Copilot Agent. However, when I add SharePoint and Dataverse as knowledge sources, I get the following error:

"An error has occurred. Error code: ActionTypeNotSupported."

Has anyone successfully integrated Copilot with Power Pages using SharePoint and Dataverse as knowledge sources? Any help or guidance would be appreciated.

Categories:

General

@rajashreekamath

Integrating Copilot with Power Pages using SharePoint and Dataverse as knowledge sources can be quite complex, especially given the variations you are encountering in different tenants. Below are potential solutions and troubleshooting steps for each of the issues you've described:

### Issue 1: Chat Icon Does Not Appear

1. **Check Feature Enablement:**
- Ensure that the Copilot feature is enabled for your Power Pages environment. Sometimes, it may require specific feature settings to be turned on.

2. **Review Permissions:**
- Verify that site visitors have the appropriate permissions to access the chat feature. Check the security roles assigned to users visiting the site.

3. **Site Configuration:**
- Ensure that the Power Pages site is properly configured, and that no customizations or restrictions prevent the display of the chat icon.

4. **Browser and Cache:**
- Clear your browser cache or try to access the site from a different browser or device to rule out any client-side issues.

5. **Check Environment Health:**
- Look at the service health dashboard for any ongoing issues or outages in the environment that may affect the visibility of features.

### Issue 2: Chat Icon Appears but Textbox is Missing

1. **Reload the Page:**
- Sometimes, refreshing the page can resolve UI glitches. Try reloading the Power Pages site.

2. **Inspect Network Issues:**
- Check the browser console for any errors that may indicate problems loading resources or dependencies for the chat feature.

3. **Version Compatibility:**
- Ensure that your Power Pages instance is updated to the latest version, as older versions may have bugs or compatibility issues.

4. **Configuration Settings Review:**
- Review the configuration settings for the Copilot agent, ensuring that all parameters are set up correctly.

### Issue 3: Error Code: ActionTypeNotSupported with SharePoint and Dataverse

1. **Compatibility of Knowledge Sources:**
- Confirm that the selected data sources (SharePoint and Dataverse) are compatible with the capabilities you are trying to use within the Copilot Agent. Not all features may be supported for every type of knowledge source.

2. **Settings in SharePoint and Dataverse:**
- Verify that the necessary settings and permissions are configured for both the SharePoint document library and Dataverse tables. Check that the data is accessible and properly indexed.

3. **Review Documentation:**
- Examine Microsoft’s official documentation regarding integrating Copilot with SharePoint and Dataverse, as this may provide insights into supported configurations or required setup.

4. **Testing with Simpler Queries:**
- Test simpler queries or data sources first to confirm that the basic configuration works before adding complexity with SharePoint and Dataverse.

5. **Consult Community or Microsoft Support:**
- If these issues persist, consider reaching out to the Microsoft community forums or contacting Microsoft support for assistance. They can provide insights based on system logs and more specific details that might not be publicly documented.

### Summary
Integrating Copilot into Power Pages can sometimes involve intricate configurations and permissions.

🏷️ Tag me if you have any further questions or if the issue persists.

✅ Click "Accept as Solution" if my post helped resolve your issue—it helps others facing similar problems.

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