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Copilot Studio - Calling Actions from Copilot S...
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Post Adaptive Card Proactively Using Copilot Studio and Power Automate

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Is there a way to post an Adaptive Card proactively through Copilot Studio using a call flow without relying on a service account?

The Adaptive Card should be sent to Microsoft Teams in a 1:1 chat with a user (not a channel) as a trigger. However, using a service principal is not an option because sign-in is required.

So, is the only viable approach to use a licensed service account with the correct configuration for this scenario?
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    Michael E. Gernaey Profile Picture
    52,569 Super User 2025 Season 2 on at
    Post Adaptive Card Proactively Using Copilot Studio and Power Automate
     
    If you have a "service account" that is just a regular licensed account, you can create a connection with that account. So, log into that account and create connections to whatever.
     
    Now, from Copilot, you can (there are different ways but, in the end, it's the Power Automate side that matters).
     
    What I do to make my life easier.
     
    I go to Power Automate, log in as my "service account", create the flow, and use my connections. I then go to the Details Page, click on Run Only User, in the drop down select the Service Accounts connection INSTEAD of the users accounts of who ran the Copilot (which could be an autonomous triggered one).
     
    Now share the flow to yourself etc and share the connection itself. Make sure the flow is part of the agent solution and publish all customizations before going back into the Agent.
     
    Re-fresh the agent
     
    Now you shared it to yourself etc as you might not be logged in as the Service account when you built the agent and you want to see the flow.
     
    Now you can.
     
    All of this or create everything as the Service Account. Share the Connection to everyone. Go into the Flow and still set The Run Only user as a Connection owned by the Service account
     
    Done..
     
    I have to do this all the time for people including programs from Microsoft like Power Up, due to issues in licensing.
     
    Just make sure everyone is licensed, not just the account.
     

    If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

    Thank you!
    Sincerely, Michael Gernaey

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Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 304 Super User 2025 Season 2

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Michael E. Gernaey Profile Picture

Michael E. Gernaey 224 Super User 2025 Season 2

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Sam_Fawzi 78 Super User 2025 Season 2

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