Power Platform Community Forum Thread Details

Hi all,

I'm building a Copilot Studio agent for our company's web site. I have a topic specifically for drivers & firmware questions that I want to only retrieve content from a specific section of our site.

The setup:

I have a public website knowledge source pointing to our drivers & downloads page
The knowledge source is assigned to a specific topic's generative answers node (not agent-level)

Two problems:

URL with .html extension can't be added
- The actual page URL is: https://www.solidigm.com/support-page/drivers-downloads.html
- When I try to add this URL as a knowledge source in Copilot Studio, it won't accept it (presumably because of the .html file extension). So I'm using the extensionless version instead: https://www.solidigm.com/support-page/drivers-downloads
- This extensionless URL does redirect (301/302) to the .html version in a browser, and the page loads fine.
Knowledge source returns "No information was found"
- When I ask a question that triggers this topic (e.g., "Can you provide a download link for an older SST ESXi CLI?"), the generative answers node returns "No information was found that could help answer this" — even though the page clearly has the relevant content (SST versions, download links, platform support).
- The agent activity map shows the topic fires correctly, the generative answers node runs, but it says "no information was found that could help answer this", then it resorts to system instructions rather than using the topic.
- I suspect the redirect from the extensionless URL to the .html version may be preventing the content from being crawled — but I'm not sure how else to add it.