Copilot Studio bot fails with SystemError in 1:1 teams chat but works fine under Copilot tab

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Posted on by CU25111959-0

Hey everyone. I have a bot published via Copilot Studio. In a test environment, it works fine and gives me the answers I expect. It also works fine if I access it via the Copilot tab in Teams. When I access it in a Teams 1:1 Chat, I get "Sorry, something unexpected happened. We’re looking into it. Error code: SystemError."

The strange thing is that in the Activity tab of Copilot Studio, I can see that conversation and there it SHOWS the correct answer, but it is somehow lost between Copilot and Teams and eventually results in SystemError. That leads me to think that it isn't some permissions error because the correct message is getting generated but instead a breakdown in how Copilot Studio <-> Teams communication works.

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CU25111959-0 2 on at

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Copilot Studio bot fails with SystemError in 1:1 teams chat but works fine under Copilot tab

Additionally, this is happening for everyone else on my team, too, so it isn't just me.

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