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Cost estimation for using copilot studio to build whatsapp chatbot for 2,000 messages/month

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Posted on by johnjohnPter

1,871 Season of Giving Solutions 2025

What will be the cost estimation if we are going to use copilot studio to build a whatsapp chatbot and we are going to send 2,000 messages per month?

Thanks

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Vish WR 1,109 on at

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@johnjohnPter

Copilot Studio + WhatsApp chatbot (2,000 messages/month)

Option 1: Pay-as-you-go

Copilot Studio: ~$5–$30

WhatsApp API: ~$10–$40

Extras (Power Automate): ~$0–$20

Total: ~$15–$90/month

Vishnu WR

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johnjohnPter 1,871 Season of Giving Solutions 2025 on at

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@Vish WR OK thanks for your helpful reply. is there any additional cost for azure communication service ? Thanks

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Vish WR 1,109 on at

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Yes there would be

https://azure.microsoft.com/en-us/pricing/details/communication-services/

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Power Platform Guy

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Cost Component	What It Covers	Pricing Model	Estimated Monthly Cost (2,000 messages)
Microsoft Copilot Studio	AI chatbot logic, conversation flow, generative responses, actions	Pay‑As‑You‑Go: $0.01 per Copilot Credit	~4,000 Credits × $0.01 ≈ $40
Azure Communication Services – Advanced Messaging	WhatsApp message transport (inbound/outbound)	$0.005 per message (inbound or outbound)	2,000 × $0.005 ≈ $10
WhatsApp (Meta) Fees	WhatsApp platform fees (service / utility / template messages)	Charged by Meta, billed via Azure	$0.0113 / message but it depends on the region.
Azure AI Foundry (Azure OpenAI / Models)	Optional bring‑your‑own AI models	Only charged if explicitly used	$0 (if not configured)
Copilot Studio Message Packs (optional)	Prepaid capacity (25,000 credits/month)	$200 per pack	Not recommended at this volume

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