Activity Tab only shows my own sessions, no user interactions documented

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Posted on by JE-30071202-0

I published a Copilot Agent a few weeks ago via the Web App option, and we linked it into our company website.

I quickly noticed, however, that both myself and any other admins checking can only see the conversations we've had with the Agent in a test environment.

Because its published on a public website with the intention of interacting with any user visiting the site, it doesn't currently have any authentication enabled (I've heard that could potentially contribute.)

I'm at a loss for what avenues are available to be able to pull conversation transcripts and data so we can actually establish a feedback loop and continue to improve the agent. As of right now we barely get any data from users interacting with it that could inform us on what needs to be worked on.

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Arild Aarnes 131 on at

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Activity Tab only shows my own sessions, no user interactions documented

Hi,

You should be able to see the conversation transcript from your website users. You can download parts of the transcript from Copilot Studio or the complete transcript from Power Apps. The process for both are described here Download conversation transcripts in Copilot Studio - Microsoft Copilot Studio | Microsoft Learn and here Download conversation transcripts in Power Apps - Microsoft Copilot Studio | Microsoft Learn

Depending on your security role in the environment you might need the Transcript viewer security role to be able to see the transcript.

Check in your Dataverse environment, the transcript is stored in the ConversationTranscript table

And check that the environment settings allows transcripts to be saved (that's the default setting I think) Control how transcripts are retained and accessed - Microsoft Copilot Studio | Microsoft Learn

Arild

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