Hi,
we are currently utilizing Copilot in Teams. Recently, we've encountered an issue where it is not accepting messages from few users, and instead responding with the following message/logs (see below). I have created a new Copilot with identical settings, and it functions properly for these users. However, transitioning all users to the new Copilot would pose a significant challenge for us. We would prefer to resolve the issue with the existing productive one. Do you have any ideas on how to proceed?
Session: 5.15.2024 2:27:38 PM,,,,Unengaged,
BOT in Teams: Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID: a:1LjJvFL255jKTU3qxHfirA_VW0IUlfIVnBf9VO9yb3VtBY97psw4qD-2jZIdX1kqTPCnxqczpYAdCn200Glw9e0d8VqEmcqmi_Y90cvmJocX7iRFw4b5LnlNT74QVaeUQ. Time (UTC): 5/15/2024 1:47:08 PM.
