Security Roles aren't showing when a new user is added to an environment

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Posted on by rsamis

The last step in adding a new user to an environment has always been when the Manage security roles dialog opens and we select one or more roles to assign the new user. Since around September 16, that process has been broken for us. Now when a new user is added and Manage security roles opens, it shows an error, "There are no security roles to show." The Business unit field, which normally shows our default business unit ID, is blank, and the dropdown menu is disabled.

When we click Cancel or on the "X" and return to the Users page, the new user is listed, but then we have to open their details page and click Manage roles to finally assign their roles. Is anyone else seeing this behavior, and can someone confirm this will be fixed in a near-future update? It's making the already-cumbersome task of adding environment users even more time consuming. Thanks for any feedback.

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Jon Unzueta 1,344 Super User 2025 Season 2 on at

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Security Roles aren't showing when a new user is added to an environment

@rsamis

Thanks for the detailed description — you're not alone in experiencing this issue. Based on recent discussions in the Power Platform Community , the problem you're seeing with the "Manage security roles" dialog showing no roles and a blank Business Unit field started affecting users around September 16, 2024.

🔍 What's happening:

When adding a new user, the Business Unit field is blank and disabled.

The dialog shows "There are no security roles to show."

You can still assign roles by going to the user's detail page and clicking Manage Roles, but the initial dialog is broken.

🛠️ Workaround:

Until Microsoft resolves this issue, the recommended workaround is:

Add the user as usual.

When the broken dialog appears, close it.

Go to Users > Open the user record.

Click Manage Roles from the command bar.

Assign the appropriate security roles manually.

📣 What you can do:

Report the issue to Microsoft support if you haven’t already.

Upvote or comment on the Power Platform Community thread to help raise visibility.

Monitor the Power Pages release notes for updates or fixes.

🏷️ Tag me if you have any further questions or if the issue persists.

✅ Click "Accept as Solution" if my post helped resolve your issue—it helps others facing similar problems.

❤️ Give it a Like if you found the approach useful in any way.

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