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connector action prompts user (C2) connections must use Azure Active Directory authentication

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Posted on by JL-12070817-0

I tried to I tried to make a connection to ServiceNow in Copilot Studio, the component prompts "User (C2) connections must use Azure Active Directory authentication" and doesn't allow me to move on, anyone has hints?

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adilei on at

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connector action prompts user (C2) connections must use Azure Active Directory authentication

If your connection is configured with end-user authentication, end-users need to be authenticated with Entra. Do you need end-user or maker authentication?

Configure end-user authentication for actions - Microsoft Copilot Studio | Microsoft Learn

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BM-03070103-0 4 on at

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connector action prompts user (C2) connections must use Azure Active Directory authentication

I am having the same issue with Zendesk. I understand it is to do with authentication for the Power Flow Action. Does anyone have documentation on how to set up the authentication for the Power Flow?

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CU06090718-0 2 on at

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connector action prompts user (C2) connections must use Azure Active Directory authentication

Hi, you must be connecting the service now connector directly from Copilot Studio , if you connect this connector via power automate flow and then call that flow in copilot then it will work fine

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fchopo 8,003 Moderator on at

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connector action prompts user (C2) connections must use Azure Active Directory authentication

Hi,

I have a similar problem using a custom connector. It seems that using actions with user authentication in the end user authentication action property doesn't work. Therefore, currently the only way to overcome this would be as CU06090718-0 mentioned, create a Power Automate flow that connects to ServiceNow.

Hope it helps!

Ferran

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ND-26080834-0 4 on at

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connector action prompts user (C2) connections must use Azure Active Directory authentication

Same problem here

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CU19070401-0 32 on at

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connector action prompts user (C2) connections must use Azure Active Directory authentication

YouTube Video to fix this error where it explained very well with the fixes: https://youtu.be/Cg7_rF3uilE?si=wiv7T0gy9fw6rmj9

To fix this error refer to this blog post where it explained very well with the fixes: https://global-sharepoint.com/copilot/call-custom-prompt-in-copilot-studio/

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Jignesh Patel 101 on at

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connector action prompts user (C2) connections must use Azure Active Directory authentication

Hello,

Go to connector properties and select End user authentication to Copilot author authentication like below.

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

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