Copilot Reactions are not populating

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Posted on by AT-07071602-0

It seems my sessions are getting recorded, but the reactions are not.

I know the users are reacting "thumbs up and down" and providing feedback, but none of it is being recorded. My agent is published; I've sat down with users to see them provide input/reactions and even attempted to do the reactions myself. It's been days, and no results whatsoever in the reaction section.

Does anyone know what could be wrong or if this is an error?

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ML-22070015-0 on at

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Copilot Reactions are not populating

@AT-07071602-0 Following because I also have this issue

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AT-07071602-0 6 on at

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Copilot Reactions are not populating

Hi @sandeep_angara,

Thanks for the response! I was referring to that reaction sections at the bottom under "satisfaction" just below response quality section just to the left of Survey.

As you can see it says no reactions have been recorded. This should not be the case as I have sat down with my team to test in live, and none of the thumbs up or downs are being recorded, even days after.

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sandeep_angara 336 Super User 2025 Season 2 on at

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Copilot Reactions are not populating

Hi @AT-07071602-0

As per the documentation these analytic you are referring to (as in the screenshot attached) are measured not through the user reactions, but AI iteself measure the Answer quality.

Please read through this: https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-improve-agent-effectiveness#answer-rate-and-quality-preview

If this helps, please mark this as an answer.

Thank you

Regards,

Sandeep Angara

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