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ReportWhen trying to access/use Power BI Desktop (and other services linked to my account), the system prompts me to verify my identity with the message "You must verify your identity," asking for an access code to continue.
The issue is that my account does not have any multi-factor authentication (MFA) method configured: I don't have an authenticator app (Microsoft Authenticator or other) linked, nor a phone number associated to receive an SMS or call. Because of this, I am unable to generate or receive the requested code, leaving me locked out and unable to complete the verification or access the platform.
What I need:
- To have an alternative verification method restored or enabled for my account (for example, a recovery email address), or
- To have it reviewed why this MFA request was triggered without the account having a previously configured method, along with guidance on how to link a new one.
Additional details you could include:
- Email/username of the affected account
- Whether it's a personal or organizational (work/school) account
- Screenshot of the error message (the one you already have)
- Approximate date and time when this block started appearing
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