I can't sign up

(2) Share

Report

Posted on by yiwenlaoshi

We can't finish signing you up because Microsoft Copilot Studio isn't currently available for your work or school account associated with XX@xxxx.online

Categories:

General

I have the same question (0)

All responses (8)

Answers (0)

Mark0A 2 on at

Like (0)

Report

Re: I can't sign up

I've got the same issue when attempting to sign up using my company email address. MS, what to do?

Was this reply helpful? Yes No
kamilovacik 2 on at

Like (0)

Report

Re: I can't sign up

Unfortunatelly same issue. How can we proceed?

Was this reply helpful? Yes No
HenryJammes on at

Like (1)

Report
Re: I can't sign up

If your organization is already a customer of Microsoft 365 or Microsoft Power Platform subscriptions, can you try to access Copilot Studio through this URL https://copilotstudio.microsoft.com/?
If trials are disabled in your organization, you may need to reach out to an admin so they enable the service for you.

The error message you're seeing suggests that your organization isn't associated with a Microsoft tenant at all. So, alternatively, you may be able to try Copilot Studio by:
First setting up a Microsoft 365 for business trial: Microsoft 365 Business Standard, 1 Month free, Microsoft 365. This would require creating a new Azure tenant domain (e.g., @DOMAIN.onmicrosoft.com).
Then starting a trial in this new environment using https://aka.ms/TryCopilotStudio using your new email@DOMAIN.onmicrosoft.com account.

Henry

3 people found this reply helpful.

Was this reply helpful? Yes No
leyangshen 2 on at

Like (0)

Report

Re: I can't sign up

I am so sad, it still doesn't work... I have created a new account, the feedback is the same

Was this reply helpful? Yes No
dotnetdevni 2 on at

Like (0)

Report

Re: I can't sign up

I was not informed I had to have an office 365 admin account for it or a power platform account tried to sign up and still getting this errror

Blank out email for security

Was this reply helpful? Yes No
Suggested answer

CU31120531-0 2 on at

Like (0)

Report

I can't sign up

I had the same problem, and the following guide solved it:

https://learn.microsoft.com/en-us/microsoft-copilot-studio/sign-up-individual

Especially, you have to "buy" a tenant license as per the following guide (it's a link from the guide above):

https://learn.microsoft.com/en-us/microsoft-copilot-studio/requirements-licensing?tabs=web

Was this reply helpful? Yes No
CU31120625-0 2 on at

Like (0)

Report

I can't sign up

The steps in the link I posted above gets us past the "We can't finish signing you up.." error, but now I'm getting the "Something went wrong." error, as in this other link: https://techcommunity.microsoft.com/discussions/microsoft365copilot/co-pilot-studio-login-issue/3990946 (deleting all cache and cookies, using incognito mode, Chrome/Edge doesn't work).

Was this reply helpful? Yes No
CU09102219-1 3 on at

Like (0)

Report

I can't sign up

Thank you so much, @HenryJammes! That totally works. You saved me a lot of frustration. I can't believe how hard Microsoft makes it for people to explore their products!

Was this reply helpful? Yes No