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Power Platform Community / Forums / Power Apps / Getting "Failed to ret...
Power Apps
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Getting "Failed to retrieve PowerApp details" when using a Microsoft Power Apps Webpart on SharePoint Online Modern Page

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Posted on by 166

In a Modern SP Online page, I am putting a "Microsoft Powerapps (preview)" webpart and putting in the app ID of the power app which works find on its own. However then the webpart shows:

 

Something went wrong

If the problem persists, contact the site administrator and give them the information in Technical Details.

 
ERROR:
Failed to retrieve PowerApp details.

CALL STACK:
Error: Failed to retrieve PowerApp details.
at https://modernb.akamai.odsp.cdn.office.net/files/sp-client/sp-powerapps-webpart_en-us_55a42c6796b13919cbc4.js:1:10390
at async Promise.all (index 1)
 
 
I am on the latest Chrome (v92). Does anyone know how to resolve this?
 
Thanks
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I have the same question (0)
  • v-albai-msft Profile Picture
    Microsoft Employee on at

    Hi @R58395 ,

    Two ways you can have a try:

    1. Try to use the App web link instead of the APP ID, then republish the page and check the result.

    valbaimsft_1-1628241755961.png

    2. Try to open this SP page using the Microsoft Edge browser and check if the webpart can works well.

    valbaimsft_0-1628241579707.png

    Best regards,

    Allen

  • R58395 Profile Picture
    166 on at

    I tried edge (Version 89.0.774.76 (Official build) (64-bit)) but it did not work. I also have 2 accounts (1 regular and 1 for admin functions). The regular account works, but not the admin.

  • v-albai-msft Profile Picture
    Microsoft Employee on at

    Hi @R58395 ,

    So strange about your issue since everything works well on my side.

    For this kind of issue, I would suggest you quickly submit a support ticket, so that you can get a most effective reply from there. The support engineers there have more resources, maybe some engineers also handled these kind of issues.
    https://admin.powerplatform.microsoft.com/support 

    Best regards,

    Allen

  • cnchandroo14 Profile Picture
    8 on at

    Hi R58395,

     

    Did you solve the issue, you had faced? We are currently experience the exact same issue as you mentioned in SharePoint online when using Powerapps webpart. 

     

    Please let us know, if you resolved this issue, so that we will also try the same in our tenant.

     

    Thanks,

    Chandrasekaran

  • cgreenmzr Profile Picture
    53 on at

    We also just started running into this issue. Anyone resolve? 

     

    Thanks,

    Chris

  • mverschoor1 Profile Picture
    4 on at

    We just started getting this error all of a sudden as well, assuming there is a new issue with the web part?

  • cgreenmzr Profile Picture
    53 on at

    @mverschoor1 it sure seems that way! I submitted a ticket to 
    Microsoft Support but haven't heard anything back yet. 

    Capture.PNG
  • Mauricio_D14z Profile Picture
    5 on at

    Hi, it may not be a direct solution to the PowerApps connector in Sharepoint, but I have been using the "embed" option for this same error and it does work for me. I hope Microsoft can have a prompt response to this error, but using embed is a good option as an alternative and not permanent measure.

  • cgreenmzr Profile Picture
    53 on at

    I'm trying to embed it on my SharePoint page and it's not working. It's not liking the formatting of my URL for some reason. Can you share what you used? 

  • cnchandroo14 Profile Picture
    8 on at

    @Mauricio_D14z - Embed webpart might be an alternative solution for this, however, it will ask for sign-in when the same page viewed on Viva Connections teams app.

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