web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio - Bot Analytics / Session outcome
Copilot Studio - Bot Analytics
Suggested answer

Session outcome

(0) ShareShare
ReportReport
Posted on by Bjon 32
Hi,
I seen that my bot had actually answered a lot of questions. However. I seen that all questions are being Abandoned. 
How can I deal with it? 
 
What is Unengaged, Abandoned, Escalated & Resolved? In what situation will each state be triggered and how do I better use them?
Categories:
General
I have the same question (0)
  • Pstork1 Profile Picture
    Pstork1 67,398 Most Valuable Professional on at
    Session outcome
    If a topic doesn't lead eventually to an End Conversation then the Topic will get listed as Abandoned.  That's the definition.  Its a Topic that responds to a user but never finishes the Conversation.  So Yes, each Topic should end with an End Conversation or a Redirect back to a central Topic that has an End Conversation.

    ----------------------------------------------------------------------------------
    If this Post helped you, please click "Does this answer your question" and give it a like to help others in the community find the answer too!

    Paul Papanek Stork, MVP
    Blog: https://www.dontpapanic.com/blog
     
     
  • Bjon Profile Picture
    Bjon 32 on at
    Session outcome
    Do you mean that for every topic I will need have to End Conversation? I am current setting each topic to End Current Topic instead of End Conversation
    If so how about those topic answered by the new individual agent I created as most questions are now answered by these agent already.
  • Suggested answer
    Pstork1 Profile Picture
    Pstork1 67,398 Most Valuable Professional on at
    Session outcome
    I suspect your agent doesn't end with a formal End of  Conversation action. That's why you are getting them all as Abandoned.  You can read about the specific definitions of the statuses here: Measuring agent outcomes - Microsoft Copilot Studio | Microsoft Learn

    ----------------------------------------------------------------------------------
    If this Post helped you, please click "Does this answer your question" and give it a like to help others in the community find the answer too!

    Paul Papanek Stork, MVP
    Blog: https://www.dontpapanic.com/blog
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities
Announcing our 2025 Season 2 Super Users!
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Telen Wang – Community Spotlight

We are honored to recognize Telen Wang as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Copilot Studio

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 468 Super User 2025 Season 2

#2
stampcoin Profile Picture

stampcoin 52 Super User 2025 Season 2

#3
trice602 Profile Picture

trice602 46 Super User 2025 Season 2

Last month Overall leaderboard

Featured topics

Product updates

Microsoft Power Platform Community release plans