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Posted on by RR-26062356-0

I can't watch lesson videos. It is constantly telling me to sign in. Is anyone else having the same issue.

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Gracetonality 19 on at

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Videos won't load

Hi everyone,

The repeated sign-in prompts and videos not loading is a known issue with the Microsoft Power Up program for some users. It usually relates to session handling, browser cache, or conflicting Microsoft accounts.

Steps that often help resolve it:

Sign out completely from all Microsoft accounts in your browser, then sign back in with the account registered for Power Up.

Use private/incognito mode or try a different browser (Edge or Chrome often work best).

Clear cache and cookies before logging in again.

Ensure that any browser extensions or ad blockers are temporarily disabled—they can interfere with authentication.

Be rest assured that Power Up Program.

Following the above steps usually resolves it for most cases.

If these suggestions help resolve your issue, please consider marking the answer as such and maybe giving it a like.

Thank you!

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CU02092029-0 2 on at

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Videos won't load

private browsing in Firefox solved the issue for me too. I have been using Edge and it just started to happen today, but solved with Firefox. Try it!

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Community member 2 on at

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Videos won't load

I had the same issue,
For some reason Firefox specifically in incognito fixed my problem.

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TA-30071927-0 2 on at

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Videos won't load

I have the same issue and it is not resolved. Its causing me to get very behind (to clarify, this is the learning plan on the Power Up course, I am try to rewatch bits of videos to help with the challenge)

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shetanshudharsharma 98 on at

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Videos won't load

Is this resolved or do you still need a resolution? Let me know.

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Nafiun2120 94 on at

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Videos won't load

Hey @RR-26062356-0,
I've encountered something similar to this when I was going through some of the learning paths. Try accessing through incognito mode, this might solve the problem if it is not resolved already. Happy Learning!

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Michael E. Gernaey 48,732 Super User 2025 Season 2 on at

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Videos won't load

Hi @RR-26062356-0

Did you get this resolved?

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RR-26062356-0 4 on at

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Videos won't load

I have tried private browsing on both chrome and safari and still asking me to sign in.

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Michael E. Gernaey 48,732 Super User 2025 Season 2 on at

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Videos won't load

Hi @RR-26062356-0

Are you referring to Learn modules or Power Up or other?

I would try clearing your cache, going in private or incognito mode and try again.

and do it in a completely different browser so it doesn't have cached credentials.

If this resolves your issue please Mark as such Thanks!!

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