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How can I use a variable to change the knowledge source used for a response

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Posted on by MO-19080930-0

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Hello,

I can add an action to my Greeting topic which retrieves the user's email address, I then carry out a look up into a SharePoint list to retrieve the user's division and save it into a variable.

Can I use this to restrict the responses to user questions to specific Knowledge Sources? The plan would be to have one SharePoint library knowledge source per division and then to only gather data from there. As each division has different requirements it would cause issues if this couldn't be enforced. Is there a way to achieve this?

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