Shared Copilot Agent link is opening for some users, but not others

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Posted on by HD-09101717-0

We had a user create a Copilot Agent for their team.

They shared the link to the entire team, and we confirmed that the selection for "The link works for" is set to "Anyone in your organization".

When the team clicks on the link, half of them are given a popup modal to "Add" the Agent - the other half is just brought to normal copilot chat, with no indication that the Agent exists.

Troubleshooting done so far:

Removing parts of the URL slug
- instead of "https://m365.cloud.microsoft:443/chat/?titleId=<TitleID here>&source=embedded-builder" we tried "https://m365.cloud.microsoft:443/chat/?titleId=<TitleID here>"
Sent the affected users other Agents
- They were also unable to see these as well (note: they aren't getting an access error)
Tried opening the link in both Chrome and Edge
- No change

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Michael E. Gernaey 50,247 Super User 2025 Season 2 on at

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Shared Copilot Agent link is opening for some users, but not others

Hi @HD-09101717-0

This one.. I'd like to see the environment but no access :-)

1. Verify the licenses of everyone (not just Copilot) but any Power Apps, Power Automate etc licenses that the one user may have and some others but NOT these folks

2. Have the admin check the M365 and Teams admins to look at the App there. See what its sharing is set too etc. The admin can then check out not only the users but the Apps and can look at publishing it themselves to try to force it

3. Verify that the users are on the Work Tab or the Web Tab in M365 so that maybe why they dont see it

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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LalithaSangamithra 6 on at

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Shared Copilot Agent link is opening for some users, but not others

Hi @HD-09101717-0

Please check if the users has M365 Copilot License, if not at least a PAYG policy setup for all the user accounts in the organization.

Also, check if the link of agent is enabled publicly without any VNET support enabled in the environments, If so the users can't access it through the internet.

If you or anyone who has admin access can see in power platform if environments are connected to any enterprise policy(If so there are chances that it is VNET Integrated check the policy in azure portal)

I hope this helps!!

Thank you!!
Lalitha Sangamithra Mantha

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