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Copilot Studio - General
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Issue in copilot studio: I'm sorry, I'm not sure how to help with that. Can you try rephrasing ?

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Posted on by 43
Hi everyone,
 
I am facing an issue when starting a chat in Copilot Studio. The agent is unable to find the answer even though the returned data from the tool contains the correct information.
For reference, I created a tool using copilot studio Flow that retrieves data from an API, and the API response clearly includes the answer.
Has anyone experienced this issue, or can help me figure out how to fix it?
 

I created this in agent flow:
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  • D365FO Junior-Dev Profile Picture
    43 on at
    Issue in copilot studio: I'm sorry, I'm not sure how to help with that. Can you try rephrasing ?
    @Jihane_Lazrag Thank you so much for you answer it was helpful.
  • Verified answer
    Jihane_Lazrag Profile Picture
    27 on at
    Issue in copilot studio: I'm sorry, I'm not sure how to help with that. Can you try rephrasing ?
    Ok I see @D365FO Junior-Dev, you need to :

    Parse JSON action :

    Use a schema so you can easily access fields like PurchaseOrderHeader.PurchaseOrderId.

    Example :
    {
    "type": "object",
    "properties": {
    "PurchaseOrderHeader": {
    "type": "object",
    "properties": {
    "PurchaseOrderId": { "type": "string" },
    "VendorName": { "type": "string" },
    "Requester": { "type": "string" },
    "PurchStatus": { "type": "string" },
    "TotalAmount": { "type": "string" },
    "LastApproval": { "type": "string" }
    }
    }
    }
    }
    After this use Compose action → Build a conversational string from those fields:
     
    Purchase order @{body('Parse_JSON')?['PurchaseOrderHeader']?['PurchaseOrderId']}
    from vendor @{body('Parse_JSON')?['PurchaseOrderHeader']?['VendorName']}
    is currently @{body('Parse_JSON')?['PurchaseOrderHeader']?['PurchStatus']},
    requested by @{body('Parse_JSON')?['PurchaseOrderHeader']?['Requester']},
    with a total of @{body('Parse_JSON')?['PurchaseOrderHeader']?['TotalAmount']} USD.
    Last approval: @{body('Parse_JSON')?['PurchaseOrderHeader']?['LastApproval']}.

    =>This will produce a single, flat string.
     
    Now, the Respond to Copilot action  will return something like:
    {
    "answer": "Purchase order PO1000 from vendor Generation is currently Open order, requested by Johon Adam, with a total of 351,090,000.00 USD. Last approval: Approved by Frank on 8/11/2025."
    }
     
     

     

    After this you need to set up Copilot Studio Tool in you agent: define your Flow as a tool with the output schema:

    {
    "answer": "string"
    }
     

    In your topic, reference it directly:

    {{toolOutput.answer}}
  • D365FO Junior-Dev Profile Picture
    43 on at
    Issue in copilot studio: I'm sorry, I'm not sure how to help with that. Can you try rephrasing ?
     Hi @Jihane_Lazrag thank you very much for your reply, here is the json that the tool will return. 
     
    {
      "$id": "1",
      "PurchaseOrderHeader": {
        "$id": "2",
        "PurchaseOrderId": "PO1000",
        "VendorName": "Generation",
        "PurchStatus": "Open order",
        "Requester": "Johon Adam",
        "VendorAccount": "Vend90",
        "AccountingDate": "7/31/2025 03:00:00 AM",
        "CurrencyCode": "USD",
        "TotalAmount": "351,090,000.00",
        "DefaultDimension": [],
        "DeliveryDate": "7/31/2025 03:00:00 AM",
        "DeliveryName": "Net NETWORKS FOR INTERNET SERVICE AND DATA LTD",
        "Address": "Address: Net Area, District 412, \nBuilding 64, City, \nIRQ",
        "ApprovalStatus": "In review",
        "DocumentStatus": "None",
        "ExchangeRateDate": "7/31/2025 03:00:00 AM",
        "InvoiceAccount": "Vend90",
        "CreatedBy": "Johon",
        "CratedDate": "7/31/2025 09:01:56 AM",
        "DataAreaId": "USFM",
        "Site": "USFM",
        "Warehouse": "AW-MW",
        "LastComment": "",
        "PendingUsers": [
          "Rebin Omer Qadir",
          "Nabil Jabraouti"
        ],
        "Approvers": [
          "Approved by: Frank on 8/11/2025 10:34:20 AM",
          "Approved by: Star on 8/4/2025 11:46:25 AM",
          "Approved by: Mohammed on 7/31/2025 09:19:01 AM"
        ],
        "LastApproval": "Approved by: Frank on 8/11/2025 10:34:20 AM",
        "SubmittedBy": "Johon On: 7/31/2025 09:16:22 AM",
        "AttachmentName": [
          "GENERATOR CUMMINS 1000KVA comparison",
          "IMC",
          "generation",
          "Diary",
          "A23 Jaza Shop",
          "end user confirmation email",
          "negotiation go the new quotation, Generati",
          "has been confirmed by requester",
          "Procurement Note"
        ],
        "AttachmentNote": [
          "",
          "",
          "",
          "",
          "",
          "",
          "",
          "",
          "it has been selected by requester, and we have an email for it, Our NS department inform us, it is matched our request, and it is suitable for us, due to this, we select Generation and after negotiation e got the discount 27,090,000 USD"
        ],
        "AttachmentUrl": [
          "https://companydata_apiv10test.com/filemanagement/522297c3-07b3-4b89-b957-ecb7aaa4179a?access_token=eyJDb21wYW55IjoiSVFOVyIsIkhhc2hlZFRva2VuIjoiY1Qrc3VpbmthUTE5Q3hMd05NWjFIS0RYeUF1cnZBWWVLQlIrUitvZVNqK01LbXpUeUdvQnRuT0xJRjREb0d4enhNTlJVK01JZ3hodUVWS2xFMlBjclE9PSIsIlBhcnRpdGlvbiI6NTYzNzE0NDU3NiwiVXNlcklkIjo1NjM3MjcyODMxLCJWYWxpZFVudGlsIjoiXC9EYXRlKDE3NTgxMDY4MDU2NzApXC8iLCJBY3RvciI6bnVsbCwiRmlsZUlkIjoiNTIyMjk3YzMtMDdiMy00Yjg5LWI5NTctZWNiN2FhYTQxNzlhIn0%3D&ms-dyn-caid=c45b463b-1ab7-0008-c5d9-cec4b71adb01",
          "https://companydata_apiv10test.com/filemanagement/e1038019-b792-49b9-aeed-65f1e879a378?access_token=EdeyJDb21wYW55IjoiSVFOVyIsIkhhc2hlZFRva2VuIjoiUE9haWt4V29aSUN6cHBMXC92c1wvdFRCeGdVanlFUERubW1mVLa2JHYldPaU1mUUE9PSIsIlBhcnRpdGl0UVY5dEw0MEU4UUo3XC9La2JHYldPaU1mUUE9PSIsIlBhcnRpdGlvbiI6NTYzNzE0NDU3NiwiVXNlcklkIjo1NjM3MjcyODMxLCJWYWxpZFVudGlsIjoiXC9EYXRlKDE3NTgxMDY4MDU2NzEpXC8iLCJBY3RvciI6bnVsbCwiRmlsZUlkIjoiZTEwMzgwMTktYjc5Mi00OWI5LWFlZWQtNjVmMWU4NzlhMzc4In0%3D&ms-dyn-caid=c45b463b-1ab7-0008-c5d9-cec4b71adb01",
          "https://companydata_apiv10test.com/filemanagement/8ff34361-5c23-447a-934e-0e167484fbea?access_token=eyJDb21wYW55IjoiSVFOVyIsIkhhc2hlZFRva2VuIjoiXC9zU21GV2VDYjVpNnVYRzZNejdpUUgxQmJwQmtVc09rV1NFdkk2OFhBYjk4enZNbmltTkp1YUZ6VnpUUnMyUFJBY053ck4wNitrQUw4NkVZUzVZeFhBPT0iLCJQYXJ0aXRpb24iOjU2MzcxNDQ1NzYsIlVzZXJJZCI6NTYzNzI3MjgzMSwiVmFsaWRVbnRpbCI6IlwvRGF0ZSgxNzU4MTA2ODA1NjkxKVwvIiwNetWN0b3IiOm51bGwsIkZpbGVJZCI6IjhmZjM0MzYxLTVjMjMtNDQ3YS05MzRlLTBlMTY3NDg0ZmJlYSJ9&ms-dyn-caid=c45b463b-1ab7-0008-c5d9-cec4b71adb01",
          "https://companydata_apiv10test.com/filemanagement/f9f6a49c-ad01-4214-9eaa-e4000180c8d6?access_token=eyJDb21wYW55IjoiSVFOVyIsIkhhc2hlZFRva2VuIjoNetUtCZ09nVStURjNiU0I2YUVjOFhCUUE2M3ZjbnBDMmJXVERjYnVjNHdGeHBoVzBCMThUT29ndldEUWpwV3ZWWWh1Q0lJRDhubHZtR2FaeWhwRHJVelE9PSIsIlBhcnRpdGlvbiI6NTYzNzE0NDU3NiwiVXNlcklkIjo1NjM3MjcyODMxLCJWYWxpZFVudGlsIjoiXC9EYXRlKDE3NTgxMDY4MDU2OTMpXC8iLCJBY3RvciI6bnVsbCwiRmlsZUlkIjoiZjlmNmE0OWMtYWQwMS00MjE0LTllYWEtZTQwMDAxODBjOGQ2In0%3D&ms-dyn-caid=c45b463b-1ab7-0008-c5d9-cec4b71adb01",
          "https://companydata_apiv10test.com/filemanagement/dfc5fe16-8486-414a-81c2-0806b4d0bcf4?access_token=eyJDb21wYW55IjoiSVFOVyIsIkhhc2hlZFRva2VuIjoNetWVtMnArZkdDZUptWjNuYUtDSlVjNFljMWRcL0NtajlnS204WngrQndMaEsrd25Gc1ZxMkpGRkNCU0dzM3RTK2VmVFJLNkNuRERGSlNHYVwvdFR6MDBXQT09IiwiUGFydGl0aW9uIjo1NjM3MTQ0NTc2LCJVc2VySWQiOjU2MzcyNzI4MzEsIlZhbGlkVW50aWwiOiJcL0RhdGUoMTc1ODEwNjgwNTY5NClcLyIsIkFjdG9yIjpudWxsLCJGaWxlSWQiOiJkZmM1ZmUxNi04NDg2LTQxNGEtODFjMi0wODA2YjRkMGJjZjQifQ%3D%3D&ms-dyn-caid=c45b463b-1ab7-0008-c5d9-cec4b71adb01",
          "https://companydata_apiv10test.com/filemanagement/cd3dbf5d-cde4-47b0-92d5-4b7cebe21c4d?access_token=eyJDb21wYW55IjoiSVFOVyIsIkhhc2hlZFRva2VuIjoiU1krN0FHQ2pYTjFGYnBlZ0RBT2xTc2N3dUg3a3ViNUFOdHl5VVdaeng2MUhUeXJ5SHNMdkdUbUJPMVhpY1huSGhYbXZcL0RKM3owVFZSNUZkRWZybXRBPT0iLCJQYXJ0aXRpb24iOjU2MzcxNDQ1NzYsIlVzZXJJZCI6NTYzNzI3MjgzMSwiVmFsaWRVbnRpbCI6IlwvRGF0ZSgxNzU4MTA2ODA1Njk2KVwvIiwNetWN0b3IiOm51bGwsIkZpbGVJZCI6ImNkM2RiZjVkLWNkZTQtNDdiMC05MmQ1LTRiN2NlYmUyMWM0ZCJ9&ms-dyn-caid=c45b463b-1ab7-0008-c5d9-cec4b71adb01",
          "https://companydata_apiv10test.com/filemanagement/81b50e98-407b-4873-a886-b0bb06693d0f?access_token=eyJDb21wYW55IjoiSVFOVyIsIkhhc2hlZFRva2VuIjoiXC9SZmI5Z2ZBWHFHMFlLdVRlejdQck9nYk1uMU1ZbndJWGNSdnlzczExNjREbEE0czYxTzhWUWRcL3M2TWtEbmRYS2ZGSjZoZFJuTG1TRlVpcHAxTzJ5Zz09IiwiUGFydGl0aW9uIjo1NjM3MTQ0NTc2LCJVc2VySWQiOjU2MzcyNzI4MzEsIlZhbGlkVW50aWwiOiJcL0RhdGUoMTc1ODEwNjgwNTY5NylcLyIsIkFjdG9yIjpudWxsLCJGaWxlSWQiOiI4MWI1MGU5OC00MDdiLTQ4NzMtYTg4Ni1iMGJiMDY2OTNkMGYifQ%3D%3D&ms-dyn-caid=c45b463b-1ab7-0008-c5d9-cec4b71adb01",
          "https://companydata_apiv10test.com/filemanagement/7aaa3bc9-416e-4fa7-afd5-871c56c959b8?access_token=eyJDb21wYW55IjoiSVFOVyIsIkhhc2hlZFRva2VuIjoiSkFUc21pSWpzZnlOVW5aRzdGS3NJcXc2SmQwRHNXcmFPM1hmRm9PVkk0cHZ6ZkFHOWZVSFpKM2RMK3AxMkJDQ3lGcWRLK3VLYjJRZ0VVXC9FM0xPd0lnPT0iLCJQYXJ0aXRpb24iOjU2MzcxNDQ1NzYsIlVzZXJJZCI6NTYzNzI3MjgzMSwiVmFsaWRVbnRpbCI6IlwvRGF0ZSgxNzU4MTA2ODA1Njk4KVwvIiwNetWN0b3IiOm51bGwsIkZpbGVJZCI6IjdhYWEzYmM5LTQxNmUtNGZhNy1hZmQ1LTg3MWM1NmM5NTliOCJ9&ms-dyn-caid=c45b463b-1ab7-0008-c5d9-cec4b71adb01"
        ],
        "DeepLink": "https://companydata_apiv10test.com/?cmp=USFM&prt=initial&mi=display:PurchTableListPage&q=BgAAALJLHC8hZpM5eAgZI9oz1vrL41z6CANA8KDztCY%2ftHknprVESxwVic0ypOBYznQ7kvKYKbN7wXvbTeXywj0bHu53G%2fo2KKL1oR99U4V7exLza7poPAWyWUAqvMnO%2f5ufecHUCxwkFlIsyfQwC67SdV7Xx99r9Cmi3KRpTkCsxTmOwL10mnLGSfhilRZkopp02BzScJzoMDzHHx1Z4QhKAtTRqV%2fOJVCkQ4geDFrWdVGIZDX%2fNZxi8zD1fCqDxB1%2bHgpLEKCviehY7pFvYWRXO0WDObqemECcqBz3D%2bAimuhdSz6yHHs%2ffyzfFGwv%2fEZk0x7eeCDbZOlHyt76xSQXUYJXs8RsdfsdfcZqhFNv%2bdz1rsgevjII1FY0Lv13lhCvGe60aMoGrXE4swtB3znq38TDh%2f6D3TAJIlEXkch7qhahfxljKP%2f%2fp7bpyOEZ3KzqAR6LO2ON3QTCX8Dia8PaFajIunCHHQZ7lgiyddMszjxaiuHuLWb%2f%2f2hFWXo9HrCJ8ag7TWS7w%2bBUZfPgveDU7ZPzicRG%2f%2bSyeK5GMfXhlcad1LWPqGB9qxjyKI5P0goX1IMN6lEXBVO95597%2bg36Yqn9lZQ%2fXQZ1cKhLJh6TEfk4Y%2bqCtHJdVZDiv8AFARsdfsdf2fGqX%2fElCrX7wpw3wHB1J%2bO0A7QDefdefjf7rct7LFZEQak2Z%2faUa4Jb477x5CwKuGFDDhLzSQ%2bvpRHzsZHgxfqsFGtTJ9LTUtgW5XX55Snepd28d%2fEzdSzjRsQHmIBZVOkZ1X8juP67ktgFGV0vy5bnja%2bgdqzr6xTmYYxckLOxLN2sliUUZZH4kbc6U"
      },
      "PurchaseOrderLines": [
        {
          "$id": "3",
          "ItemName": "GENERATOR CUMMINS 1000KVA",
          "CurrencyCode": "USD",
          "LineDefaultDimension": [
            "Region : S data , S data",
            "Budgetcode : CP20465_2-Operations , Projects - Data Center - New mandatory",
            "ProjectID : Data Center or Site , Data Center or Site",
            "Department : OPR , Operations"
          ],
          "DeliveryDate": "7/31/2025 03:00:00 AM",
          "DeliveryName": "Net NETWORKS FOR INTERNET SERVICE AND DATA LTD",
          "DeliveryPostalAddress": "Address: Main Area, District 412, \nBuilding 64, City, \nDFE",
          "DeliveryType": "Stock",
          "DiscountAmount": 0,
          "DiscountPercent": 0,
          "InterCompanyOrigin": "Source",
          "InventDimensions": [
            "Site:USFM",
            "Warehouse:AW-MW",
            "Location:"
          ],
          "InventTransId": "USFM-186676",
          "InvoiceMatched": "No",
          "ItemId": "1001200",
          "ItemRefType": "",
          "LineAmount": "175,545,000.00",
          "LineDiscount": 0,
          "LineNumber": 1,
          "LinePercent": 0,
          "PriceUnit": 1,
          "ProcurementCategory": "GENERATORS/ SPARE PARTS & CONSUMABLES",
          "PurchaseType": "Purchase order",
          "PurchId": "PO1000",
          "PurchPrice": "175,545,000.00",
          "PurchQuantity": "1.00",
          "PurchReqId": "PR005611",
          "PurchStatus": "Open order",
          "PurchUnit": "PC",
          "QtyOrdered": "1.00",
          "ReNetInventFinancial": 0,
          "ReNetInventPhysical": 1,
          "ReNetPurchFinancial": 0,
          "ReNetPurchPhysical": 1,
          "Requester": "Johon Adam",
          "StockedProduct": "Yes",
          "VendAccount": "Vend90",
          "VendGroup": "PRLOC",
          "Description": "",
          "MRRemarks": "",
          "WorkFlowLineLastComment": "",
          "WorkFlowLinePendingUsers": [],
          "WorkFlowLineApprovers": [],
          "WorkFlowLineLastApproval": "",
          "WorkFlowLineSubmittedBy": ""
        },
        {
          "$id": "4",
          "ItemName": "GENERATOR CUMMINS 1000KVA",
          "CurrencyCode": "USD",
          "LineDefaultDimension": [
            "Region : S data , S data",
            "Budgetcode : CP20465_2-Operations , Projects - Data Center - New mandatory",
            "ProjectID : Data Center or Site , Data Center or Site",
            "Department : OPR , Operations"
          ],
          "DeliveryDate": "7/31/2025 03:00:00 AM",
          "DeliveryName": "Net NETWORKS FOR INTERNET SERVICE AND DATA LTD",
          "DeliveryPostalAddress": "Address: Main Area, District 412, \nBuilding 64, City, \nIRQ",
          "DeliveryType": "Stock",
          "DiscountAmount": 0,
          "DiscountPercent": 0,
          "InterCompanyOrigin": "Source",
          "InventDimensions": [
            "Site:USFM",
            "Warehouse:AW-MW",
            "Location:"
          ],
          "InventTransId": "USFM-186677",
          "InvoiceMatched": "No",
          "ItemId": "1001200",
          "ItemRefType": "",
          "LineAmount": "175,545,000.00",
          "LineDiscount": 0,
          "LineNumber": 2,
          "LinePercent": 0,
          "PriceUnit": 1,
          "ProcurementCategory": "GENERATORS/ SPARE PARTS & CONSUMABLES",
          "PurchaseType": "Purchase order",
          "PurchId": "PO1000",
          "PurchPrice": "175,545,000.00",
          "PurchQuantity": "1.00",
          "PurchReqId": "PR005611",
          "PurchStatus": "Open order",
          "PurchUnit": "PC",
          "QtyOrdered": "1.00",
          "ReNetInventFinancial": 0,
          "ReNetInventPhysical": 1,
          "ReNetPurchFinancial": 0,
          "ReNetPurchPhysical": 1,
          "Requester": "Johon Adam",
          "StockedProduct": "Yes",
          "VendAccount": "Vend90",
          "VendGroup": "PRLOC",
          "Description": "",
          "MRRemarks": "",
          "WorkFlowLineLastComment": "",
          "WorkFlowLinePendingUsers": [],
          "WorkFlowLineApprovers": [],
          "WorkFlowLineLastApproval": "",
          "WorkFlowLineSubmittedBy": ""
        }
      ],
      "TotaLines": 2
    }
     
  • Jihane_Lazrag Profile Picture
    27 on at
    Issue in copilot studio: I'm sorry, I'm not sure how to help with that. Can you try rephrasing ?
    Hi,
    Could you share the format of the answer? Copilot agent can not understand json message, you need to transform the output in this case.

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