Agent not responding in Test Mode

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Posted on by CU20090407-0

Hi,

My agent is not responding when being used from the Copilot Studio test pane in the studio. The same agent when published and interacted with in MS Teams; works as expected. But the behavior for the same query is different in both. Have checked for any errors or exceptions in the agent; there are none.

Please help me single out the issue; due to which its effecting smooth agent building experience as well as the development speed

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11manish 3,600 on at

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If the agent consistently behaves differently only in the Copilot Studio Test Pane, while the published agent works correctly in Microsoft Teams, it may indicate a

platform-specific issue with the Studio runtime.

In that case, it would be helpful opening a Microsoft support ticket.

This information will help Microsoft compare the execution paths between the Test Pane and Teams and determine whether the issue is caused by a service

regression or a channel-specific runtime difference.

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Haque 3,836 on at

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Hi @CU20090407-0,

Asking a basic question - did you introduce any fallback mechanism your agent? Using fallback and error handling logic can centrally help to capture and log unexpected conditions and behaviours.

If not already - cane you please do that?

How:

Configure the system fallback topic

Handle errors effectively

I am sure some clues I tried to give. If these clues help to resolve the issue brought you by here, please don't forget to check the box Does this answer your question? At the same time, I am pretty sure you have liked the response!

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CU20090407-0 42 on at

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Hi @Haque,

The fallback and error mechanisms are setup. The issue is that there is no response coming from the agent for any kind of query including greetings when in the Test Mode. There are no errors or any discrepancies in the topics or configurations in any way.

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Haque 3,836 on at

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Oh I got it.

The I agree with 11Manish.

Before going for support ticket, can you pleae try these stuff:

1. Make sure env. variable(if used) and connections are correctlu set and accessible (test pane env).

2. Througly check any conditional logics - sometimes human error is oversight.

3. Test with a simple query (to isolate if any specific features causing the issue).

I am sure some clues I tried to give. If these clues help to resolve the issue brought you by here, please don't forget to check the box Does this answer your question? At the same time, I am pretty sure you have liked the response!

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Haque 3,836 on at

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Hi @CU20090407-0,

I was just following up - did you find any clue to proceed further?

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