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Power Platform Community / Forums / Copilot Studio - Building Copilot Studio Chatbo... / External Users can't s...
Copilot Studio - Building Copilot Studio Chatbo...
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External Users can't see content from sharepoint

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Posted on by MF-07041430-0 10
hi,
 
i configured external authentication for a FAQ Bot which is based on sharepoint content. 
Now i published the bot to a website.
The login for the external IDs are working. 
 
But when i ask a question with the external ID i get
ActionTypeNotSupported Unterhaltungs-ID: LszMrFghj9XBnMFLvjv9rC-eu Zeit (UTC): 2025-04-07T14:25:50.373Z.
 
Does it mean external IDs cannot access sharepiont content ?
 
thanks for any info
fleschgordon
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  • MF-07041430-0 Profile Picture
    MF-07041430-0 10 on at
    External Users can't see content from sharepoint
    Hi
     
    i used manual authentication for Entra External IDs described here:
    the authentication works, but not the agent.
     
    I think sharepoint will only work with Entra Authentication described here:
    Knowledge sources overview - Microsoft Copilot Studio | Microsoft Learn
     
    So this means sharing is limited when using sharepoint or graph api (enterprise connectors) to people from my organisation only. Thats a big limitation.
     
    regards
    michael
  • Michael E. Gernaey Profile Picture
    Michael E. Gernaey 42,278 Super User 2025 Season 1 on at
    External Users can't see content from sharepoint
     
    How exactly did you share the agent? Are the external users in that group?
     
    Could you share how you configured the authentication. Just hoping to see something.
  • MF-07041430-0 Profile Picture
    MF-07041430-0 10 on at
    External Users can't see content from sharepoint
    Hi Michael, yes they are sharepoint visitor. 
    They have not licences assigned, it does not work for accounts in the external tenant.

    any clue ?

     
  • Michael E. Gernaey Profile Picture
    Michael E. Gernaey 42,278 Super User 2025 Season 1 on at
    External Users can't see content from sharepoint
     
    Do the users have an Office License? and have they been added to SharePoint?

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